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Klaviyo Flows: Additional notifications
Klaviyo Flows: Additional notifications

Create flows for when an Advocate unsubscribes or is removed from your referral program

Caye Arahan avatar
Written by Caye Arahan
Updated over a week ago

ReferralCandy sends events to Klaviyo whenever an Advocate is unsubscribed or removed from the referral program. Utilize these events by sending confirmation messages to Advocates who requested to be unsubscribed or removed from your referral program.

If you haven't yet, we recommend you first read the Klaviyo integration overview, ReferralCandy events and custom properties, and Setting up your email flows articles.


Unsubscribed from ReferralCandy

Send an automatic confirmation email to customers who requested to be unsubscribed from your referral program using the RC - Unsubscribed from ReferralCandy event.

  1. Create a flow from scratch and choose the RC - Unsubscribed from ReferralCandy metric as the flow trigger.

  2. Set up a time delay of at least 10 minutes to ensure that Klaviyo already received the updated customer information from ReferralCandy.

  3. Edit the email content as desired. Make sure to note in the email body that they are only unsubscribed from your referral program and they need to unsubscribe separately from your store’s emails.

  4. Save your email content and turn on your flow.


Removed from ReferralCandy

The RC - Removed from ReferralCandy event is sent from ReferralCandy once an Advocate is deleted from the ReferralCandy dashboard. You can use this event should you wish to send a confirmation email to customers who requested to be removed from your referral program.

  1. Create a flow from scratch and choose the RC - Removed from ReferralCandy metric as the flow trigger.

  2. Set up a time delay of at least 10 minutes to ensure that Klaviyo already received the updated customer information from ReferralCandy.

  3. Edit the email content as desired.

  4. Save your email content and turn on your flow.


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