Integration: Tremendous | ReferralCandy Help Center

Availability and what this integration does

Availability: Tremendous is currently available for Shopify merchants. (This may expand to other platforms in the future.)

With Tremendous connected, you can use Tremendous as the cash payout method for your ReferralCandy campaigns. This changes how advocates/affiliates receive cash rewards:

Advocates/affiliates receive a Tremendous reward email and claim their reward through Tremendous.
You can control what reward options are offered (gift cards, prepaid cards, prepaid/virtual cards, other options supported by Tremendous) by configuring your Tremendous campaign template.
You can choose how rewards are funded (for example, using a pre-funded balance vs an invoiced funding method), which can affect payout timing.

Watch out: This article is about cash rewards paid via Tremendous. If you’re using PayPal cash payouts, see:
https://help.referralcandy.com/en/articles/2457778-how-are-cash-rewards-paid-out

Before you start

You must have (or create) a Tremendous account.
Decide how you want Tremendous rewards to be funded (you’ll select this during setup).
If you want different branding or reward options per campaign/tier, plan to create separate Tremendous “campaign templates” (you can reuse templates across tiers if you want them to behave the same way).

Step 1: Connect Tremendous to ReferralCandy (Shopify)

In Shopify admin, go to Apps.
Open ReferralCandy.
Go to Integrations.
Select Tremendous.
Click Connect and follow the prompts to link your Tremendous account.

After connecting, you should see a connected status on the Tremendous integration page.

Step 2: Choose your Tremendous funding source

On the Tremendous integration page in ReferralCandy, choose the funding source you want Tremendous to use for payouts.

In most setups you’ll see options like:

Balance: Rewards are funded from your Tremendous account balance (you fund Tremendous directly). This is typically the best option if you want rewards to be paid without waiting for an invoiced billing cycle.
Invoice: Rewards are funded through an invoiced funding method. This can behave more like “bill first, then pay out,” so rewards may not be delivered immediately.

Tip: If your goal is “faster payouts after the review period,” Balance is usually the intended path. If your goal is “keep payouts aligned to an invoiced schedule,” Invoice is usually the closer match.

This part is not fully confirmed from the Help Center; please double-check in your account or with your team. Exact payout timing can depend on how your Tremendous account is configured and how invoices are settled in your setup.

Step 3: Enable Tremendous as the cash payout method in your campaigns

You can use Tremendous for both referral campaigns and affiliate campaigns (Shopify).

Affiliate campaigns

In ReferralCandy, go to Affiliate campaigns.
Open the campaign you want to edit.
Go to Affiliate reward (or reward settings for that campaign).
Select Cash as the reward type.
Under Cash payout method, select Tremendous.

Referral campaigns

In ReferralCandy, go to Referral campaigns.
Open the campaign you want to edit.
Go to Advocate reward (or reward settings for that campaign).
Select Cash as the reward type.
Under Cash payout method, select Tremendous.

What happens next: Once Tremendous is selected, you’ll be able to choose a Tremendous campaign template for that campaign (or per tier, if you’re using tiers).

Step 4: Choose (or create) a Tremendous campaign template

When Tremendous is selected as the payout method, you’ll see a Tremendous campaign template dropdown.

Pick an existing template if you want to reuse the same reward options/branding.
Or create/edit a template in Tremendous, then come back and select it.

You’ll usually have a link like Manage in Tremendous, which takes you directly to Tremendous to configure the template.

What the template controls:

What reward options recipients can choose from (depending on their country/availability)
The reward email content (sender name, subject, message, branding)
The reward claim page content (headline, message, branding)

How Tremendous cash payouts work (end-to-end)

A referred purchase becomes rewardable based on your campaign rules.
The purchase enters the review period (if you’ve set one).
After the review period ends (and the referral remains eligible), the cash reward becomes due.
ReferralCandy initiates the reward payout through Tremendous.
The advocate/affiliate receives a Tremendous reward email and redeems the reward through Tremendous.

Payout timing depends on funding:

If you fund via Balance, payouts can usually be initiated without waiting for an invoiced billing cycle.
If you fund via Invoice, payout initiation may wait until the invoiced funding step is successfully settled.

Related reading on the review period concept:
https://help.referralcandy.com/en/articles/6490013-referralcandy-101

What advocates and affiliates will see

When Tremendous is enabled:

They receive a reward email associated with the Tremendous template you selected.
They click through to a Tremendous claim page.
They select their preferred reward option from what you made available in the template (availability can vary by recipient country and Tremendous support).

Tip: If an advocate says “I didn’t get paid,” confirm whether you're using Tremendous or PayPal—because the email sender/claim flow will be different.

Troubleshooting

I connected Tremendous, but I can’t select it in my campaign

Confirm you are a Shopify merchant account.
Confirm Tremendous shows as Connected in ReferralCandy > Integrations.
Refresh the page after connecting, then reopen the campaign reward settings.

Rewards are not sending (or are delayed)

Check these in order:

Confirm the referral is actually rewardable and has passed the review period (if applicable).
Confirm your Tremendous funding source:
- If using Balance, confirm your Tremendous balance is sufficient.
- If using Invoice, confirm the invoiced funding step is settled in your setup.
Confirm you selected a Tremendous campaign template for the campaign/tier you’re testing.
Have the advocate check spam/promotions and search their inbox for “Tremendous” and your store name.

Tip: If you recently switched payout method (PayPal → Tremendous), make sure you’re testing a new reward event after the change, and that the correct campaign/tier is using Tremendous.

The advocate can’t redeem the reward option they want

Reward availability can vary by country and by what you enabled in the Tremendous campaign template.
Update your Tremendous campaign template product selection and try again.