You may cancel your ReferralCandy plan and add-ons at any time. When your account is cancelled, the cancellation takes effect immediately and your service data is deleted. This cannot be undone.
ReferralCandy invoices are based on services already rendered and referral sales already tracked. Because of this, we operate a strict no-refund policy for all plans. We don’t offer full, partial, or pro-rated refunds for unused time, early cancellation, or non-use of the Service.
Any pending fees or charges at the time of cancellation (for example, from sales generated through your referral program) will still be billed to your payment method on file or invoiced to you in line with our Terms of Service.
If you cancel mid-cycle: what you may still be billed for
Cancellation takes effect immediately, but billing depends on where you are in your billing cycle.
Base fees are billed in advance at the start of a billing period. If your current period’s base fee has already been billed, it is not refundable or prorated.
Success fees are billed in arrears. This means you may still receive a final invoice for eligible referral sales that were already tracked in your most recent billing period.
Note (common free trial confusion): If you just finished the 7-day trial, the first base fee you see is typically the next full billing period billed in advance. That can feel like the trial wasn’t “7 days,” but the trial days themselves aren’t charged.
To confirm what applies to your account, check Billing for:
your next invoice date, and
your most recent paid invoice (to see the billing period that was already billed).
If you’d like your account to remain active until the end of your current billing period and then be cancelled, please speak to an agent so we can help you with this.
For step-by-step instructions on how to delete or cancel your account, see:
– Shopify: Deleting and cancelling my account
– Other platforms: Deleting and cancelling my account
This article is a summary for convenience only. In case of any inconsistency, the Anafore Terms of Service will apply.