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Klaviyo: Setting up your email flows
Klaviyo: Setting up your email flows
Insert ReferralCandy custom properties into your Klaviyo email flows
Caye Arahan avatar
Written by Caye Arahan
Updated over a week ago

This article will serve as a guide to help you incorporate ReferralCandy into your Klaviyo flows. We’ve prepared three (3) guides for you to base your flows from:

We also understand that you may have your own existing flows that you may prefer to incorporate referral outreach into in your own way. However, we still recommend reviewing these guides to get a good overview of how we recommend going about incorporating the ReferralCandy custom properties into a Klaviyo email template and flow.

Inserting a custom property into your email flow

Note: We're using the default campaign short code FREN here as an example. Please use the short code you've set for your active campaign when using custom properties for your Klaviyo flows. Learn more

  1. Log in to Klaviyo and go to Flows. Set up the trigger conditions and time delay for the post-purchase email.

    Pro tip! We recommend setting up a time delay of at least 10 minutes to ensure that the information stored in the customer properties is already updated.

  2. Once inside the flow, look for the email you wish to edit. Click the meatball icon and choose Edit.

  3. Click Edit Email and select the block where you wish to insert the custom property.

  4. Click on Insert Property and select the ReferralCandy Custom Property you wish to add. Since the whole name of the custom property is not displayed, we recommend hovering your mouse over each item on the list to ensure that you are selecting the correct custom property.

    We don't recommend manually typing custom properties as this is prone to errors.

  5. Once done, click Save Content.

  6. To preview the email, click Preview on the left-hand side panel. You will be asked to select a recent event to preview with.

  7. Make sure that you select an event that happened after you connected Klaviyo as the ones that happened before connecting your store will not have the required information on their profile for the custom properties to work.

In the example below, you'll now have a simple referral outreach email that leads your customers to a page where they can find their referral link and social media sharing options.

💬 Need help? Click the chat widget on the right to start a conversation. Learn more

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