The Custom reward is a flexible reward option that allows you to tailor your incentives to meet your needs. Choosing the custom reward lets you offer a variety of rewards to your Advocates, such as merchandise, loyalty points, and gift cards.
Using the custom reward means that you're responsible for managing and fulfilling the reward yourself. ReferralCandy doesn't provide after-sales support for issues related to custom rewards.
Using custom reward
There are different ways you can obtain information about referrals when you choose the custom reward. This information allows you to track referred purchases and proceed with fulfilling a custom reward on your end.
Email alerts
Each time a referral is detected by ReferralCandy, an email is sent to the Advocate informing them of their eligibility for the reward. An email alert is also sent to you so that you can process that information, store it in your database, and send out the reward manually yourself.
Other ways to obtain information
Other than the default email, there are three (3) other ways that you can obtain information about each referral:
Referral Report - all the referrals are collated in the Referral Report accessible from your dashboard, you can simply poll this on a regular basis.
Referrals method of the API - this method lets you query for referred purchases made over some period of time.
Webhook - after providing us with a webhook URL, this method will send a payload of information every time a referred purchase is detected.
Note: Implementing an automated solution for the custom reward at scale requires technical experience. ReferralCandy doesn't support issues related to custom code and solutions.
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