Skip to main content
All CollectionsCampaignsCampaign Management
Email settings: Reward emails
Email settings: Reward emails
Patrick avatar
Written by Patrick
Updated today

Reward emails are notifications sent to your Advocates to keep them updated about the status of their referrals. When enabled, Advocates receive an email throughout their referral journey, from a referred friend making a purchase through their link up to the confirmation of whether they will receive a reward or not.

Klaviyo integration: If you decide to use Klaviyo for your reward notification emails, we recommend you set up email flows in Klaviyo first before disabling them on ReferralCandy.


Enabling reward emails

To turn on reward notification emails:

  1. Go to your campaign's email settings page:

    • From the ReferralCandy dashboard, go to Campaigns > Select your campaign > Email Settings.

    • From your Shopify admin, go to Campaigns > Select your campaign. In the Promote campaign section, click Emails.

  2. Toggle on the following reward emails:

    • Pending reward emails

    • Successful reward emails

    • Ineligible reward emails

  3. Save the changes.

Pending reward emails are sent when an Advocate's referred friend makes a purchase and the referral is within the review period to check reward eligibility. Successful and ineligible reward emails are sent after the review period has passed and the referred purchase is confirmed as eligible or ineligible for the Advocate to receive a reward. Learn more

Note: Only customers who are subscribed to receiving communications from you can receive campaign emails. You may choose to ignore marketing email preference.


๐Ÿ’ฌ Need help? Click the chat widget on the right to start a conversation. Learn more


Did this answer your question?