Reward Emails are notifications sent to your Advocates to keep them updated about the status of their referrals. When enabled, Advocates receive an email throughout their referral journey, from a referred friend making a purchase through their link up to the confirmation of whether they will receive a reward or not.
Klaviyo integration: If you decide to use Klaviyo for your reward notification emails, we recommend you set up email flows in Klaviyo first before disabling them on ReferralCandy.
Enabling reward emails
To turn on reward notification emails:
On the dashboard, go to Campaigns > Select your campaign.
Click Email Settings.
In the Reward Emails section, toggle on the following:
Pending Reward Emails
Successful Reward Emails
Ineligible Reward Emails
Click Save changes.
Successful and ineligible reward emails are sent after the review period you set has passed and the referred friend's purchase is considered eligible or ineligible for the Advocate to receive a reward. Learn more
Note: Only customers who are subscribed to receiving communications from you can receive this email. You may choose to ignore marketing email preference.
💬 Need help? Click the chat widget on the right to start a conversation. Learn more