Reward emails are notifications sent to your advocates to keep them updated about the status of their referrals. When enabled, advocates receive emails throughout their referral journey, such as alerts when a friend makes purchase through their link and notifications to confirm reward eligibility.
Klaviyo integration: If you decide to use Klaviyo for your reward notification emails, we recommend you set up email flows in Klaviyo first before disabling them on ReferralCandy.
Enabling reward emails
To turn on reward notification emails:
In ReferralCandy, open the campaign you want to edit:
For a referral campaign, click Emails in the Promote campaign section.
For an affiliate campaign, click Manage emails under Promote your campaign on the campaign overview.
Toggle on the following reward emails:
Pending reward emails - Sent when a referred friend makes a purchase through the advocate or affiliate's unique referral link
Successful reward emails - Sent after the review period ends and the advocate or affiliate is eligible for a reward based on conditions. This setting also controls referral-progress emails on FlexiTiers campaigns.
Ineligible reward emails - Sent after the review period ends and the advocate or affiliate is not eligible for a reward based on conditions
Cash payout emails - Sent once a cash payout has been processed, letting the advocate or affiliate know their money is on the way
Save the changes.
On tiered (FlexiTiers) campaigns, a successful referral doesn’t always earn a reward straight away. With Successful reward emails enabled, when an advocate lands on a tier that carries no reward and a later tier does carry a reward, the referral progress email covers that case — it tells them how many more referrals they need to reach the next reward. To stop referral-progress emails, turn off Successful reward emails and save. This also stops successful-reward emails.
Note: Only customers who are subscribed to receiving communications from you can receive campaign emails. You may choose to ignore marketing email preference on Shopify and other platforms.