Your friend is already an existing customer.
Referral programs usually reward referrals of new customers only. Existing or returning customers are not counted as new referrals.

The referred purchase is still in the review period.
Merchants often review referred purchases for fraud, cancellations, or returns before approving rewards.
➜ Review periods vary depending on the merchant’s settings — typically a few days for coupon-based rewards, or a few weeks for cash rewards and higher-value rewards.
Once this review period is complete and the purchase is approved, your reward will be sent automatically.

Your friend’s purchase was below the minimum required for a reward. A merchant may set a minimum amount for a purchase to be rewardable, often communicated through their campaign emails and pages. Check the merchant’s referral terms for details.

You haven't met the required number of referrals to qualify for a reward. This is determined by the merchant, often through campaign pages and emails. Log in to your rewards page to see when you'll get rewarded, or check directly with the merchant for details. You’ll get an email once a reward is in progress.

You were banned. Merchants can ban advocates and affiliates at their discretion if they violated the terms & conditions, such as fraudulent referrals. If you were banned, any pending rewards will be cancelled.

Your friend didn't click your referral link before making a purchase. If your referred friend didn't click the referral link before they made a purchase, the purchase won't be attributed to you.

Your friend clicked someone else's referral link first before clicking your referral link. The referral is attributed to the first referral link your referred friend clicked before they made a purchase.

Your friend completed the purchase using a different device or browser than the one where they clicked your link. Referral tracking uses cookies. If your friend clicked your link on one device but completed their purchase on another (or in incognito mode), the referral might not be tracked.

You don't have a PayPal account associated with your email address. ReferralCandy sends cash rewards via PayPal to the same email address you used to sign up for a referral or affiliate campaign. This email should be registered with or linked to an active PayPal account.

Note: You can only update your PayPal email address via the portal after you've earned your first reward.

The cash reward was sent to a different PayPal account. If you changed or closed your PayPal account, the cash reward can be resent to a different email address if it's unclaimed, in pending status, or the transaction errored in PayPal.

To initiate this request, contact us and the ReferralCandy team will assist you in resending the cash reward.

Merchant hasn’t funded the cash reward yet. Cash rewards are paid out to advocates and affiliates only after the merchant has paid their invoice. Merchants are invoiced every month, so there may be up to 1 month of delay before you receive the cash reward.