The Reminder emails are follow-up emails sent to your advocates and affiliates at specified intervals based on the conditions you set around their referral activity.
It is recommended that you set a 2-week interval between emails to avoid becoming spammy, which can reduce email engagement and deliverability.
Enabling reminder emails
To turn on reminder emails:
Go to your campaign's email settings page:
Toggle on Reminder email to enable.
Save the changes.
Note: Only customers who are subscribed to receiving communications from you can receive campaign emails. You may choose to ignore marketing email preference.
Setting up reminder emails
When turned on, you can set an interval when the reminder email is sent. Then, select and configure the conditions for when the reminder emails stop sending:
Send until the advocate has a specified number of successful referrals
Send until a set number of emails have been sent
Keep sending the reminder email
Note: Reminder emails will stop sending 12 months after an advocate is enrolled in your campaign, regardless of the condition you set.
ReferralCandy runs on an adaptive system that spaces out email delivery if it's detected that your customers don't interact with the emails, eventually stopping them from receiving the reminder email. This prevents the campaign emails from appearing spammy, reducing the likelihood of them being flagged and landing in the recipient's spam folder.
Reminder emails FAQ
How can I align the reminder email schedule with the validity period of my referral discount code?
How can I align the reminder email schedule with the validity period of my referral discount code?
The friend offer coupon code doesn't impact reminder emails. Referred friends won’t receive reminders to use the code before it expires, so there’s no need to consider the timing of the coupon's validity date with the reminder email schedule. This also applies to coupon code referral rewards issued to advocates and affiliates.
Reminder emails are sent only to advocates and affiliates to encourage them to make a referral. The email contains ways for them to share their referral link with friends. See what it looks like
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