ReferralCandy emails sent to customers on your behalf contain security and authentication features such as DKIM, SPF, and DMARC to prevent referral emails from being marked as spam.
ReferralCandy can't guarantee a 100% non-spam rate, and a small proportion of emails may still be flagged as spam. If you notice that a large number of emails sent to your customers are being flagged as spam, contact us.
Troubleshooting issues with campaign emails
If your advocate or affiliate is having issues receiving campaign and portal account-related emails:
Customer's side
Check other email folders - If you set up a custom sender email address with a low domain score, it's highly likely that the email landed outside the primary or inbox folder. Have your customer check their spam, junk, or promotions folder.
Resend the email verification - For account-related emails such as account verification or password reset emails, have the customer resend the email on the Rewards page if they don't see the email anywhere in their account.
Merchant's side
Improve your emails - Avoid spam trigger words or misleading subject lines that may affect email deliverability and engagement.
Complete verification - To prevent future issues with flagged or blocked emails, ensure that you complete the verification steps (DMARC and DKIM) on the ReferralCandy dashboard. Use tools to analyze your email performance and check your domain reputation.
If your customer is still having issues receiving emails, contact us.
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