ReferralCandy

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Update account details, manage billing, and customize store settings

Account & Store Settings

Redirect referred friends to your store when they click the referral link

Changing your store's URL

Set a default language for your campaign's emails and pages

Changing the default language of the referral program

Set a default timezone to correctly track incoming referral purchases

Changing your time zone

How to change the currency used in your referral program

Updating currency settings

Set up multiple languages based on your store's integration with ReferralCandy

Running your referral program in multiple languages

Set multi-language emails, pages, and widgets for your campaign, with separate steps for Shopify and Other Platforms.

Enabling multiple languages for your campaign

Send referral emails from your own address: add your sender email, set up DKIM, and strengthen delivery with DMARC and SPF.

Setting up a custom email domain

Running a campaign in an unsupported language?

Edit the subdomain of your advocate's unique referral link

Customizing your referral program’s unique subdomain

Store Settings

Use the Account tabs (Plans, Billing, Billing History, and Payments) to manage your plan, review current and past invoices, export invoices, and update payment details.

Plans, Billing, Billing History, and Payments

How ReferralCandy calculates cash rewards and success fees, which referred orders are charged, and when you're billed.

How are cash rewards or success fees calculated on referred purchases?

1099's and tax reporting

[Shopify] Updating your payment details

[Other Platforms] Updating your payment details

Why can't I enter or update my credit card details?

How ReferralCandy's 7-day free trial works — when billing starts after it ends, and what happens if you cancel during the trial.

How does the free trial work?

Cancel your ReferralCandy plan at any time, understand what may still be billed, and why we don’t offer prorated refunds.

Cancellation and refund policy

Payment & Charges

Understand what “Active” vs “Suspended” means, what stops working, and what happens to existing referrals and coupon codes.

Account states

Add a second sign-in step to your ReferralCandy dashboard login with an authenticator app — turn 2FA on or off anytime.

Setting up two-factor authentication (2FA)

Serve your referral links, advocate portal, and friend offer page from your own branded subdomain instead of yourstore.refr.cc.

Setting up a custom domain for your referral portal

Find your API credentials, reset your secret, update your integrations and revoke the previous secret.

Finding your API credentials and resetting your API secret

Connect your AI agent to read ReferralCandy campaign data, ask about performance, and manage or turn off its access.

Connect your AI agent to ReferralCandy (MCP)

Manage your profile, admin email, alerts, report recipients and contact people in the ReferralCandy Shopify app.

[Shopify] Managing your account settings

Manage profile and login email addresses, reset your password, and choose alerts, report recipients and contact people.

[Other Platforms] Managing your account settings

Cancel your ReferralCandy plan and permanently delete your account data — steps for Shopify and all other platforms.

Cancelling and deleting your ReferralCandy account

Answers to common questions about how ReferralCandy stores, processes, protects, and deletes personal data.

ReferralCandy data protection & security FAQ

Account Management

Create a custom design with text, images, and links

Website

Pricing

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.

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