ReferralCandy is totally free for 14 days. At the end of the 14 days, charges for the next month will be billed, regardless if your campaign status is live, paused, or stopped.
If you cancel your account before that date you won't be charged any base fees, commissions, or add-on fees.
If you continue with your account after the free trial, base fees for the coming month are billed on that date and in subsequent months.
Commissions and add-on fees are billed one month after that date and in subsequent months.
Alternatively, you can also find this date by going to your Billing page to find out the last day of your invoice cycle.
See an example
See an example
If you've completed the sign-up for a ReferralCandy account on 2nd Jan at 11 am (i.e. after you've entered your credit card details), the 14-day risk-free trial will last from 2nd Jan at 11 am to 16th Jan at 10:59 am.
So if you:
Cancel your account during the free trial (anytime from 2nd Jan at 11 am to 16th Jan at 10:59 am).
You will not be charged any base fees or commission as you have canceled your account during the risk-free trial.
Continue with your account after the free trial has ended (16th Jan 11:00 am onwards)
On 16th Jan at 11 am, you will be charged the base fee for your second month (usage from 16th Jan at 11 am to 16th Feb at 11 am).
On 16th Feb at 11 am, you will be charged the commission and add-on fees of your second month (from 16th Feb at 11 am to 16th Mar at 11 am), and the base fee of your third month (from 16th Mar at 11 am to 16th Apr at 11 am).
Monthly charges will be billed subsequently every 16th of the month (based on this example only). Your own monthly billing will be based on the time/date of when your free trial starts.
ReferralCandy free trial FAQ
Can I sign up for ReferralCandy with a Yahoo email address?
Can I sign up for ReferralCandy with a Yahoo email address?
Yes. Although Yahoo's policies prevent services like ReferralCandy from sending out emails on your behalf, you can use a Yahoo email address to sign up for ReferralCandy.
Once you set up your account, ReferralCandy will ask for a non-Yahoo email address, which we'll use to send out emails for your referral program.
You can change your sender ("Sent From") email address by following this article.
Why do I have to add my credit card or payment details during the risk-free trial?
Why do I have to add my credit card or payment details during the risk-free trial?
During the risk-free trial, you'll have access to the full suite of features that ReferralCandy offers, which includes sending out emails to others regarding your referral program.
Email deliverability is important as it allows ReferralCandy to run your referral programs effectively. Unfortunately, there have been instances in the past where customers have misused the email sending feature, compromising the email deliverability for everyone else on the platform.
As such, payment details are required to protect customers from malicious behavior that could impact their referral program performance.
Note: If you cancel anytime within the risk-free 14-day trial period, you will not be charged.
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