How does the free trial work?
Adam avatar
Written by Adam
Updated over a week ago

ReferralCandy is totally free for 14 days. At the end of the 14 days, charges for the next month will be billed, regardless if your campaign status is Active, Paused, or Stopped.

  • If you cancel your account before that date you won't be charged any base fees, commissions, or add-on fees.

  • If you continue with your account after the free trial, base fees for the coming month are billed on that date and in subsequent months.

    • Commissions and add-on fees are billed one month after that date and in subsequent months.

Alternatively, you can also find this date by going to the Billing page to find out the last day of your invoice cycle.

See an example

If you've completed the sign-up for a ReferralCandy account on 2nd Jan at 11 am (i.e. after you've entered your credit card details), the 14-day risk-free trial will last from 2nd Jan at 11 am to 16th Jan at 10:59 am.

So if you:

Cancel your account during the free trial (anytime from 2nd Jan at 11 am to 16th Jan at 10:59 am).

  • You will not be charged any base fees or commission as you have canceled your account during the risk-free trial.

Continue with your account after the free trial has ended (16th Jan 11:00 am onwards)

  • On 16th Jan at 11 am, you will be charged the base fee for your second month (usage from 16th Jan at 11 am to 16th Feb at 11 am).

  • On 16th Feb at 11 am, you will be charged the commission and add-on fees of your second month (from 16th Feb at 11 am to 16th Mar at 11 am), and the base fee of your third month (from 16th Mar at 11 am to 16th Apr at 11 am).

  • Monthly charges will be billed subsequently every 16th of the month (based on this example only). Your own monthly billing will be based on the time/date of when your free trial starts.


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