Add multiple languages to your campaign to localize your store's referral or affiliate program based on your customers' preferred languages.

Before enabling multiple languages for your campaign, check these first:

Your store supports multiple languages
Your campaign uses the same supported languages as your store
You may need a developer’s help if your storefront uses a custom integration or custom language flow
Some languages may not be supported by ReferralCandy

Important:

Shopify merchants can only use ReferralCandy’s supported languages
Non-Shopify merchants may have additional flexibility depending on their integration

Shopify: Enable multiple languages for a campaign

In the ReferralCandy app in Shopify, go to Campaigns > Select your campaign > Languages.
Under Multi-languages, select the additional languages that your store supports.
Click Save.

Other Platforms: Enable multiple languages for a campaign

From the ReferralCandy dashboard, go to Campaigns > Select your campaign > Languages.
Under Multi-languages, select the additional languages that your store supports.
Click Save.

ReferralCandy provides default translations for supported content. In the block email editor, added or customized text can still need a translation: check each language before sending.

Shopify: Review and edit translations

In the ReferralCandy app in Shopify, open your campaign and select Themes.
Click Customize on the theme you want to edit and open the email, page or widget.
Choose the language you want to review. For pages and widgets, use their theme editor's language dropdown. In the block email editor, use Language and the Translations tab to review the enabled languages, then edit the text.
Review the preview and save your changes when ready.

Other Platforms: Review and edit translations

In your ReferralCandy dashboard, open your campaign and select Themes.
Click Customize on the theme you want to edit and open the email, page or widget.
Choose the language you want to review. For pages and widgets, use their theme editor's language dropdown. In the block email editor, use Language and the Translations tab to review the enabled languages, then edit the text.
Review the preview and save your changes when ready.

Block email editor: a language with no text of its own for a block falls back to the email's default-language text. Review Translations and run Checks, which covers every enabled language rather than just the one on screen. Check the subject and preview text as well as the body. A fallback does not mean your custom text has been translated.

Notes:

ReferralCandy provides default translations for supported content, but you can adjust the wording if you want it to say something more specific for your brand or use case
If you use multiple languages, make sure you are editing the correct language version before saving
Use the normal Theme editor to review or adjust translated text. Developer Mode is not required for standard translation work

Check the language integration with your store

Each customer is tagged with a language or locale when they visit your store. For a multi-language campaign to work, your store needs to have the same languages selected in ReferralCandy.

Make sure to match your store’s available languages from your platform’s admin settings, and check that multiple languages are syncing correctly between your store and your campaign.