Important: removing ReferralCandy is not the same as cancelling
On Shopify: uninstalling the ReferralCandy app stops future Shopify app subscription charges, but it does not immediately delete your ReferralCandy account or data. If you uninstalled by accident (or while troubleshooting), reinstall ReferralCandy to restore access and continue with your existing settings and data (if you reinstall within a short period).
Already uninstalled and want your account deleted?
To cancel and delete immediately, reinstall ReferralCandy, then follow the steps below.
If you don’t want to reinstall, you can leave it uninstalled and your account may be removed automatically after a short period.
On other platforms: removing ReferralCandy from your store (for example, removing a script/snippet, disabling widgets, or removing an integration) does not cancel your ReferralCandy subscription — you’ll continue to be billed until you cancel.
To fully cancel your plan and request permanent deletion of your ReferralCandy account data, follow the steps below from your ReferralCandy dashboard.
Before you delete your account
Deleting your ReferralCandy account is permanent, and your data can’t be recovered.
Once deleted, the following will be disabled:
Account access
Campaigns
Pending rewards for advocates
Active referral links
Make sure you download or export anything you want to keep before deleting.
Tip: If you'll need invoices later (for example, for accounting), download them from Billing History before you delete — once your account is deleted you can't log in to get them. Already deleted and need past invoices? You don't need to log in: just let us know. Your invoices are retained even after deletion, and our team can send them to you.
If you have pending rewards you want to ensure are fulfilled (for example, cash payouts), or you’re unsure what you may need to export (for example, contacts or billing history), let us know before cancelling and we can help. Otherwise, you can complete the cancellation on your own using the steps below.
Before you cancel: what you may still be billed for
Cancellation takes effect immediately, but charges depend on your billing cycle:
Base fee is billed in advance at the start of a billing period. If you’ve already been billed for your current period, it isn’t refundable or prorated.
Success fees are billed in arrears for eligible referral sales tracked in your most recent billing period, so you may still receive a final invoice for success fees after you cancel.
Tip: Open Billing first and note your next invoice date, then open your most recent paid invoice to see the billing period that was already billed.
How to cancel your plan and delete your account
Open your ReferralCandy dashboard:
Shopify: in Shopify admin, go to Apps → ReferralCandy.
Other platforms: log in to your dashboard at my.referralcandy.com.
Go to Account.
Open the Plans tab. (In the Shopify app, Plans is usually tucked under the More views dropdown at the end of the tab row.)
Scroll down to Delete account, then click Delete account.
In the confirmation window:
Tick all four checkboxes — acknowledging your data will be permanently deleted and can’t be recovered, you’ve downloaded your data (or don’t need it), and you’ve removed any widget code from your store (or never installed any).
Select your main reason for deleting.
Add any additional feedback (optional).
Click Cancel subscription and delete all data to confirm.
Tip: The final button may stay disabled until all required checkboxes are ticked.
