ReferralCandy sends events to Klaviyo whenever an advocate is unsubscribed or removed from the referral program. Utilize these events by sending confirmation messages to advocates who requested to be unsubscribed or removed from your referral program.

This guide is to help you easily set up these flows in Klaviyo.


Unsubscribed from ReferralCandy (RC - Unsubscribed from ReferralCandy)

Send an automatic confirmation email to customers who requested to be unsubscribed from your referral program using the RC - Unsubscribed from ReferralCandy event.

  1. Create a flow from scratch by using the RC - Unsubscribed from ReferralCandy metric as a flow trigger.

  2. Make sure to set up a time delay of at least 10 minutes to ensure that Klaviyo already received the updated customer information from ReferralCandy

  3. Edit the email content as desired. Make sure to note in the email body that they are only unsubscribed from your referral program and they need to unsubscribe separately from your store’s emails.

  4. Make sure to switch the flow status to Live.

Below is a sample flow created using RC - Unsubscribed from ReferralCandy


Removed/Deleted from ReferralCandy (RC - Removed from ReferralCandy)

The RC - Removed from ReferralCandy event is sent from ReferralCandy once an advocate is deleted from the ReferralCandy dashboard. You can use this event should you wish to send a confirmation email to customers who requested to be removed from your referral program.

  1. Create a flow from scratch by using the RC - Removed from ReferralCandy metric as a flow trigger.

  2. Make sure to set up a time delay of at least 10 minutes to ensure that Klaviyo already received the updated customer information from ReferralCandy

  3. Edit the email content as desired.

  4. Make sure to switch the flow status to Live.

Need help setting up your flows? Reach out to the team here.

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