This article is for Shopify merchants only. If you're using another platform, visit this article.
ReferralCandy provides dashboards, analytics, and reports about your referral program's performance. In Shopify admin, you can find these under Apps → ReferralCandy, spread across the Dashboard page, the Analytics tab, and the Reports tab.
Dashboard
The Dashboard page shows a summary of your referral and affiliate program's campaign performance for the past 7 days, including total referral revenue, total referred purchases, and referral rate. It also lists all your campaigns and their statuses.
You may also see feature highlights and announcements on the Dashboard page from time to time.
Dashboard metrics
Dashboard metrics
The Dashboard page shows the following metrics for your campaigns over the past 7 days:
Total referral revenue — Revenue from all purchases referred friends made.
Total referred purchases — Number of all purchases referred friends made.
Referral rate — The percentage of referral purchases out of your total purchases. Calculated as: (total referred purchases / total invoices) × 100.
Analytics
The Analytics tab shows more granular data about your referral program, including referral revenue, referred purchases, emails sent, and referral traffic from shares. You can filter by date range and by individual campaign.
To access referral campaign analytics in Shopify admin:
Go to Apps → ReferralCandy → Referral campaigns.
Click the Analytics tab.
Or open it directly: https://admin.shopify.com/apps/referralcandy/campaigns?tab=analytics
Analytics metrics
Analytics metrics
The following metrics are available on the Analytics page for referral campaigns:
Revenue from referrals
Total referral revenue — Revenue from all purchases referred friends made.
First referral revenue — Revenue from the first purchase referred friends made.
Subsequent or Repeat referral revenue — Revenue from repeat purchases (2nd, 3rd, etc.) referred friends made.
Purchases made through referrals
Total referred purchases — Number of all purchases referred friends made.
First referred purchases — Number of first purchases referred friends made.
Repeat referred purchases — Number of repeat purchases (2nd, 3rd, etc.) referred friends made.
Revenue from rewarded advocates
Revenue from rewarded advocates — Revenue from purchases by advocates using discount codes received from successful referrals.
Purchases by advocates — Number of purchases by advocates using discount codes received from successful referrals.
These metrics only cover purchases where an advocate used a reward discount code from a successful referral — not advocates' broader purchase history. They're available for in-app viewing on the Analytics tab and are not part of the exportable Referral Report.
Welcome and reminder emails sent to advocates from ReferralCandy
New enrolled advocates — Number of new advocates who joined your campaign and can share their referral link with friends. Learn more
Welcome emails sent — Number of welcome emails sent to advocates nudging them to refer friends.
Welcome emails opened — Percentage of welcome emails sent to advocates that were opened.
Reminder emails sent — Number of reminder emails sent to advocates nudging them to refer friends.
Shares by advocates resulting in referred traffic
Shares — Total number of referral link shares by advocates. This includes shares on Facebook, Facebook Messenger, WhatsApp, and X (formerly Twitter).
FOLP views — Number of unique friends who visited the Friend Offer Landing Page after an advocate shared their referral link. If you disabled the Friend Offer Page, this number is zero.
Store visits — Number of visits (first and repeat) to your store.
Unique store visitors — Number of unique store visitors.
Affiliate campaign analytics
If you are also running affiliate campaigns, all affiliate performance data — including revenue, conversions, commissions, and top affiliates — is tracked separately under Affiliate campaigns. See [Shopify] Affiliate campaign analytics for a full breakdown.
Reports
The Reports tab covers referral campaign data. For affiliate campaign performance, see [Shopify] Affiliate campaign analytics.
The Reports tab shows an activity summary, sales and revenue data, a list of referred purchases, and your top referrers. You can filter by date range.
Scope: Reports and the exportable Referral Report only cover purchases made by referred friends. ReferralCandy does not export advocate purchase history. The Analytics tab shows limited advocate-side metrics under Revenue from rewarded advocates and Purchases by advocates, but these are confined to advocate purchases made using a reward discount code received from successful referrals — and are viewable in-app only, not exportable. For broader advocate purchase analysis, cross-reference your Shopify order data.
To access referral campaign reports in Shopify admin:
Go to Apps → ReferralCandy → Referral campaigns.
Click the Reports tab.
Or open it directly: https://admin.shopify.com/apps/referralcandy/campaigns?tab=reports
Top Referrers
The Top Referrers ranking is available at the bottom of the Reports tab (Referral campaigns → Reports). It shows the top twenty contacts who have the most successful referrals. This includes referred purchases still within the review period, and excludes deleted and disqualified referrals.
You can export report data as PDF or CSV. The export will be sent to your login email address found in your Store details settings.
Note: If you're experiencing timeout errors when exporting reports, let us know and our support team can help investigate.
Exporting referral reports
Exporting referral reports
To export referral reports, click Export in the top right corner and select either CSV or PDF. Exported reports are sent to your login email address.
The exported report contains the following columns:
Purchase ID — The unique ID number assigned by ReferralCandy to each referred purchase.
External Reference ID — The order ID assigned by your eCommerce platform.
Campaign Shortcode — The short code you set for the campaign. Where do I find my shortcode?
Referred Friend Name — The name provided by the referred friend upon making the purchase.
Referrer Name — The name provided by the advocate when they registered for your referral campaign.
Amount — The referred friend's purchase amount.
Date — The date and time when the referred purchase was made.
Rewardable? — Whether the advocate is eligible to get rewarded from the referred purchase. Learn more
Commission Chargeable? — Whether ReferralCandy gets a commission from the referred purchase. Learn more
If you're running multiple campaigns and want to filter reports for a specific campaign, export to CSV and add a filter to the Campaign Shortcode column.
Activity Summary
Activity Summary
The Activity Summary on the Reports page shows the following data:
Welcome emails sent — The number of welcome emails sent to advocates. If 2 welcome emails are sent to the same email address, this is counted as 2 welcome emails sent. This covers post-purchase welcome emails, self-signup welcome emails, and emails sent via the Import Contacts tool.
Reminder emails sent — The number of reminder emails sent to advocates. If 2 reminder emails are sent to the same email address, this is counted as 2 reminder emails sent.
Welcome emails viewed — The number of times welcome emails were viewed. If someone views a welcome email twice, this is counted as 2 welcome emails viewed. This covers post-purchase welcome emails, self-signup welcome emails, and emails sent via the Import Contacts tool.
Referral link clicks (Unique) — The number of persons that clicked referral links shared by advocates. A person clicking the link two times will count as 1 referral link click.
Store visits (Unique) — The number of persons that visited your store after clicking the referral link, either from the friend landing page or by getting redirected automatically. A person visiting your store two times will count as 1 website visit.
Purchases by referred customers (Unique) — The number of purchases made by customers who were referred by advocates (i.e. referred friends).
Note: This number does not include referred purchases that are marked as invalid or canceled.
Sales & Revenue
Sales & Revenue
The Sales & Revenue section on the Reports page shows the following data:
Referral sales — Total revenue from referred purchases.
Cash rewards paid out — Total cash rewards paid to advocates for successful referrals.
Additional revenue generated — The difference between referral sales and cash rewards paid out (Referral sales − Cash rewards paid out).
Shares
Shares
The Shares section on the Reports page shows social media sharing data for Facebook, X (formerly Twitter), Messenger, and WhatsApp:
Shares — The number of social media shares by advocates during the period set. An advocate sharing on a social media site twice during the period will be counted as 2 shares.
People clicked on the shared link — The number of friends or followers who clicked on the links shared by the advocates during the period set.
Using Google Analytics? ReferralCandy understands that marketing analytics is the lifeblood of your business. See how you can track the success of your campaigns using Google Analytics.