This article is for Shopify merchants only.
A/B testing allows you to test different advocate reward or friend offer amounts to see which one works best for your referral or affiliate program.
A/B testing rewards
Compare reward variations and use metrics to decide which reward performs better for your campaign. You can only A/B test rewards one at a time.
For advocate rewards, you can test between:
Values for the same reward type. For example, a percentage vs. fixed amount, or a default fixed amount vs. a higher amount.
Different reward types such as cash, coupon, custom, and store credit.
Different reward structures. For example, a multi-tier vs. a single tier reward.
For friend offers, only coupons can be tested:
Test coupon reward values against each other. For example, a percentage vs. fixed amount, or a default fixed amount vs. a higher amount.
The Nothing reward can't be tested against the coupon friend offer type.
Note: Reward A/B testing doesn't support campaigns using multiple languages. Testing is only available for English-only campaigns.
Create a new test
Only the reward type, value and description can be tested and analyzed during A/B testing. All other reward settings remain the same for both variants such as expiry dates, minimum order amounts, and discount combinations.
To create a new reward A/B test:
From your Shopify admin, go to Campaigns > Select your campaign. In the Promote campaign section, click A/B testing.
If you're using an affiliate campaign, go to Other settings > Advanced settings.
Click Create test.
Enter the Test name.
In the Advocate reward or Friend offer section, your current reward setup is displayed as A Control. Go to B Variation to set up a new reward that will be compared against the control reward setup.
Click Start test.
The test runs immediately once saved. You can't edit your campaign's current reward setup while A/B testing.
Manage tests
You can only do one test at a time and must end an active test to start a new one. The A/B testing page contains three tabs. The Active tab contains your live tests, the Ended tab displays a history of tests you completed, and the All tab contains all your active and ended tests.
Note: You can't make changes to your campaign's language settings while you're running an A/B test.
Review and end a test
Tests must be ended manually when enough metrics are available for you to make a decision. To manually end an active reward A/B test:
From your Shopify admin, go to Campaigns > Select your campaign. In the Promote campaign section, click A/B testing.
If you're using an affiliate campaign, go to Other settings > Advanced settings.
Find the active test. Click to view and compare the below metrics:
First referral revenue - Total revenue from the first purchase referred friends made
First referred purchase - Revenue from all the purchases referred friends made
Advocate or Affiliate shares - Total number of referral link shares by advocates and affiliates
Advocate or Affiliate views - Total view count of pages and emails by advocates and affiliates
Advocate or Affiliate share rate - Percentage of unique advocates who shared the referral link
Store visits - Number of visits to your store
Friend views - Number of friends who visited the friend offer landing page or viewed the friend offer popup
Referral store visit rate - Percentage of friends who visited the store after clicking a unique referral link
Once you generate a sufficient and reliable data, click the Review and End test button in the upper-right corner.
A popup appears. Select the new reward setup for the campaign and click End test.
After the test ends, your chosen variant's reward setting is immediately applied to your campaign.
Important: You can't restart or undo ended reward A/B tests.
A/B testing rewards FAQ
Why can't I A/B test my reward? Why is my reward A/B test not working?
Why can't I A/B test my reward? Why is my reward A/B test not working?
A/B testing is only available for Shopify merchants. If you're using Shopify and you're experiencing issues, there are a couple of reasons why you can't use reward A/B testing:
Your eCommerce platform isn't Shopify
Your campaign is paused or stopped. Learn more
Your campaign uses multiple languages
You already have a test running. You must end the active A/B test first to start a new one.
Your friend offer is set to Nothing
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