Referral emails are an integral part of your customers' referral journey. Learn how to enable, disable, and customize the sending out of your core referral emails to your customers.
The following are the email settings you can turn on and set up in ReferralCandy:
Campaign email settings
Welcome Emails - Emails sent to contacts upon enrollment in your campaign.
Reminder Emails - Emails sent at regular intervals based on referral activity.
Reward Emails - Email sent to update the advocate on the status of their referrals.
Win-back Email - A scheduled email sent to contacts based on their sharing and purchase activity to re-engage them with your referral program.
Cash payout emails - Sent to advocates and affiliates once their cash payout has been processed.
Referral progress email - On tiered (FlexiTiers) campaigns, sent when a referral succeeds but the advocate is on a tier with no reward yet, telling them how many more referrals they need. This one sends automatically — it has no on/off setting.
General email settings
Marketing email preferences for Shopify and other platforms - Ignore customers' email preferences when they are unsubscribed from receiving marketing emails, such as campaign emails.
Note: By default, the emails you control are enabled and set to their recommended settings. The referral progress email is the exception — it has no on/off setting and sends automatically whenever it applies. What do these emails look like?