You can unsubscribe a contact to stop them from receiving email communications about your referral campaign.
Whether a contact is subscribed or unsubscribed has no bearing on whether they can participate in your referral program. If you wish to stop an enrolled Advocate from referring and earning rewards, read How to ban a contact.
Unsubscribing a contact
On the dashboard, go to Contacts > Manage.
In the search box, enter the contact's name or email address.
Once you find the contact, click Unsubscribe.
Unsubscribing contacts from a list
To unsubscribe multiple existing contacts from a list:
Prepare a CSV file first with the following columns:
email - contains the contacts' email addresses.
locale - contains the contacts' language preferences.
On the dashboard, go to Contacts > Manage.
Click Unsubscribe Customers.
A popup form appears. Click the Upload CSV file button and select the file from your device.
Once the file is uploaded, click Unsubscribe Customers.
You can unsub a maximum of 10,000 contacts per file.
Subscribed vs. unsubscribed
The table below highlights which emails contacts receive depending on whether they are subscribed or unsubscribed. Only customers who are enrolled in your campaign receive the referral emails listed below. Unenrolled Advocates may also receive account-related emails.
Emails | Subscribed | Unsubscribed |
Invite emails (if enabled) | ✅ | ❌ |
Reminder emails (if enabled) | ✅ | ❌ |
Reward emails (if enabled)
| ✅ | ✅ |
Account-related emails
| ✅ | ✅ |
Related: Managing campaign email settings.
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