Send reminder emails to my advocates at regular intervals

The ReferralCandy app has the ability to send reminder emails to advocates at regular intervals to keep your store top of their mind. You are able to configure the interval for these reminder emails (or to turn them off completely).

The reminder emails run on an adaptive system that spaces out these emails if we detect that your customers are not interacting with them, eventually stopping altogether, so you don't have to worry about them being too "spammy" (we hate spam too!). Your customers can also choose to unsubscribe at any point in time. To update the reminder email interval setting: 

If you are on our most updated dashboard:

  1. Go to "Edit Referral Program > Settings". 

  2. In the dropdown menu under "Post-Purchase Referral Email", toggle it to your desired delivery time

If you are on the (2015) updated dashboard (how can I tell?):

  1. Go to "Edit Referral Program > Settings".

  2. In the dropdown menu under "Reminder Email", toggle it to your desired reminder email frequency

If you are on the previous dashboard (how can I tell?):

  1. Go to the Emails & Pages section of your dashboard

  2. Click the 'Reminder email' tab

  3. In the line 'Advocates are also sent emails...', click the [edit] link and select the desired reminder email frequency from the drop down menu.

  4. The change will be updated automatically

Tom is the author of this solution article.

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