ReferralCandy sends out reward notification emails for pending, successful, and ineligible rewards. If you want to send the reward emails via Klaviyo, you can use ReferralCandy events and custom properties to set up your own reward notification flows.
Before you begin setting up flows, we recommend you first read the Klaviyo integration overview and ReferralCandy custom properties articles.
To learn more about flows, read Getting started with flows on the Klaviyo help center.
Reward notification flows
ReferralCandy sends an event to Klaviyo each time a purchase referred by an Advocate is detected, and when the reward is sent or disqualified.
Note: You must disable the Pending, Successful, and Ineligible Reward Emails in your ReferralCandy Email Settings to avoid sending duplicate emails to your contacts.
Reward pending
To send an email notification to an Advocate when a referred purchase is made through their link, you can replicate the following setup and make tweaks as needed.
Trigger
Metric (API): RC - Purchase referred by profile detected
Email
Draft your email content and insert custom properties. Use the short code you've set for your live campaign when using custom properties. Learn more
In the email editor, you can utilize the following event variables that are sent together with the event:
{{ event|lookup:'Campaign name' }}{{ event.Currency }}{{ event|lookup:'Purchase amount' }}
End
Reward pending sample flow and template
Reward pending sample flow and template
Sample flow
Sample template
Great news {{ person|lookup:"RC FREN - Name"|default:'' }}, you referred someone!
Woohoo! Someone made a purchase of {{ event.Currency }}{{ event|lookup:'Purchase amount' }} through your link, which counts towards your reward. You'll receive another email once the purchase is verified and the required number of purchases have been made!
You only need to refer {{ person|lookup:'RC FREN - Referred purchase needed for next reward'|default:'' }} more friends to earn your next reward!
GET LINK*
*The GET LINK button block uses the link address: {{ person|lookup:'RC [Short code] - Portal link'|default:'' }}. Make sure to use your campaign short code.
Reward earned email
To send an email notification to an Advocate when they earn a reward, replicate the following setup and make tweaks as needed.
Trigger
Metric (API): RC - Reward earned
Email
Draft your email content and insert custom properties. Use the short code you've set for your live campaign when using custom properties. Learn more
In the email editor, you can utilize the following event variables that are sent together with the event:
{{ event|lookup:'Campaign name' }}{{ event|lookup:'Date earned' }}{{ event|lookup:'Reward type' }}{{ event|lookup:'Coupon code'|default:'' }}{{ event|lookup:'Coupon expiry date'|default:'' }}{{ event|lookup:'Reward amount' }}
End
Note: Event variables vary depending on which reward type is currently selected for your referral program. All those available to you should show up when you preview a profile.
Reward earned sample flow and template
Reward earned sample flow and template
Sample flow
Sample template
Thanks for the referral!
Awesome news. You've earned a reward for referring friends!
Here's your reward: {{ event|lookup:'Reward type' }} for a {{ event|lookup:'Reward amount' }} discount: {{ event|lookup:'Coupon code' }}
{{ event|lookup:'Reward type' }} expires on: {{ event|lookup:'Coupon expiry date'|format_date_string|date:'F d, o' }}.
REFER MORE FRIENDS*
*The REFER MORE FRIENDS button block uses the link address:
{{ person|lookup:'RC [Short code] - Portal link'|default:'' }}. Make sure to use your campaign short code.
Reward disqualified email
To send an email notification to an Advocate when their reward is ineligible, replicate the following setup and make tweaks as needed.
Trigger
Metric (API): RC - Purchase referred by profile made ineligible
Email
Draft your email content and insert custom properties. Use the short code you've set for your live campaign when using custom properties. Learn more
In the email editor, you can utilize the following event variables that are sent together with the event:
{{ event|lookup:'Campaign name' }}{{ event.Reason }}
End
Reward disqualified sample flow and template
Reward disqualified sample flow and template
Sample flow
Sample template
Sorry to let you know
We are sorry to let you know a recent purchase made by someone you referred has been disqualified for the following reason:
{{ event.Reason }}
Unfortunately that means it no longer counts towards a referral reward.
If you believe this might be an error, please feel free to contact us.
REFER MORE FRIENDS*
*The REFER MORE FRIENDS button block uses the link address:
{{ person|lookup:'RC [Short code] - Portal link'|default:'' }}. Make sure to use your campaign short code.
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