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Can I use ReferralCandy? FAQ
Adam avatar
Written by Adam
Updated over a week ago

Can I use ReferralCandy for my store's mobile app?

Unfortunately, ReferralCandy is currently unable to support a referral program from within a mobile app regardless of platform (i.e. iOS, Android, Windows, etc.).

Customers need to use a web browser to make their purchases for accurate referral tracking to take place.

We're really sorry to disappoint you at this point in time. This is something that we will be looking to address in the future. Thank you for your understanding.

Can I run multiple campaigns for a single store?

Yes, you can set multiple campaigns live for one ReferralCandy account. For more information about multi-campaigns, read the Multi-campaign 101 and Multi-campaign FAQ articles.

Can I use ReferralCandy as an affiliate program?

Yes, ReferralCandy has all the basic features you need to run an affiliate program successfully. Learn more

Can I sign up for ReferralCandy with a Yahoo email address?

Yes, you can! Although Yahoo's policies prevent services like ReferralCandy from sending out emails on your behalf, you've got nothing to worry about.

Just sign up for ReferralCandy using your Yahoo email (e.g. john@yahoo.com).

Once you've set up your referral program, we'll ask you for a non-Yahoo email (e.g. john@acme.com), which we'll use to send out emails for your referral program. And then you're good to go!

You can change your sender ("Sent From") email address by following this article.

Can I run one referral program across multiple stores?

No. However, you can set up separate accounts for each store but the programs would not be linked.

Can I use ReferralCandy if I'm not using a supported eCommerce platform?

ReferralCandy can integrate with almost any online store. Learn more

Can I run a referral program for B2B sales?

With regards to the mechanics of setting up and running your referral program on ReferralCandy, there's no real difference whether you are B2C or B2B.

The key consideration here is whether you're able to carry out the following 2 steps, as outlined in our Email Integration article:

  1. Forward/BCC invoice emails to ReferralCandy immediately after each purchase with relevant transaction information

  2. Add a referral tracking code on your purchase completed page

If you're able to do these 2 steps, you can use ReferralCandy.


πŸ’¬ Need help? Click the chat widget on the right to start a conversation. Learn more


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