Can I use ReferralCandy for my store's mobile app?
Can I use ReferralCandy for my store's mobile app?
Unfortunately, ReferralCandy is currently unable to support a referral program from within a mobile app regardless of platform (i.e. iOS, Android, Windows, etc.).
Customers need to use a web browser to make their purchases for accurate referral tracking to take place.
We're really sorry to disappoint you at this point in time. This is something that we will be looking to address in the future. Thank you for your understanding.
Can I run multiple campaigns for a single store?
Can I run multiple campaigns for a single store?
Yes, you can set multiple campaigns live for one ReferralCandy account. For more information about multicampaign, read the Multi-campaign 101 and Multi-campaign FAQ articles.
Can I use ReferralCandy as an affiliate program?
Can I use ReferralCandy as an affiliate program?
Yes, ReferralCandy has all the basic features you need to run an affiliate program successfully. Learn more
If you're looking for features specifically tailored to affiliate programs, subscribe to the AffiliatePlus (Beta) add-on. Visit the signup page to learn more.
Can I sign up for ReferralCandy with a Yahoo email address?
Can I sign up for ReferralCandy with a Yahoo email address?
Yes, you can! Although Yahoo's policies prevent services like ReferralCandy from sending out emails on your behalf, you've got nothing to worry about.
Just sign up for ReferralCandy using your Yahoo email (e.g. john@yahoo.com).
Once you've set up your referral program, we'll ask you for a non-Yahoo email (e.g. john@acme.com), which we'll use to send out emails for your referral program. And then you're good to go!
You can change your sender ("Sent From") email address by following this article.
Can I run one referral program across multiple stores?
Can I run one referral program across multiple stores?
No. However, you can set up separate accounts for each store but the programs would not be linked.
Can I use ReferralCandy if I'm not using a supported eCommerce platform?
Can I use ReferralCandy if I'm not using a supported eCommerce platform?
ReferralCandy can integrate with almost any online store. Learn more
Can I run a referral program for B2B sales?
Can I run a referral program for B2B sales?
With regards to the mechanics of setting up and running your referral program on ReferralCandy, there's no real difference whether you are B2C or B2B.
The key consideration here is whether you're able to carry out the following 2 steps, as outlined in our Email Integration article:
Forward/BCC invoice emails to ReferralCandy immediately after each purchase with relevant transaction information
Add a referral tracking code on your purchase completed page
If you're able to do these 2 steps, you can use ReferralCandy.
Can I run a referral program that doesn't involve a purchase?
Can I run a referral program that doesn't involve a purchase?
Unfortunately, ReferralCandy doesn't support non-monetary referral programs, or referral programs that don't involve a referred friend making a purchase. The system uses purchases as key events to obtain necessary information about a referral and determine if that referral is successful and legitimate.
An example of a non-monetary referral program is sending out rewards to customers for filling out a survey or signing up for a newsletter.
Can I access ReferralCandy via the Shopify admin panel?
Can I access ReferralCandy via the Shopify admin panel?
Yes, there are features available when you access the ReferralCandy app in your Shopify admin:
View your home page and referral reports.
See the list of purchases and referrals.
Configure your campaign's target audience, rewards, widgets, and email settings.
Create, edit, and view your segments.
Manage your marketing analytics, ads & retargeting, and third-party (Mailchimp, Klaviyo) integrations.
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