Yes you can. Go to your Widgets page and toggle off the Friend Offer page setting. Disabling this will take the referred friend straight to your store's homepage when they click on the Advocate's referral link.

Important: Regardless of whether this feature is toggled off or on, ReferralCandy passes the discount code to your Shopify store via UTM parameters. However, if you run a headless setup (or any non-Shopify landing page), the discount code we pass via UTM will unlikely be passed to the platform. This is very likely to affect referral detection, and subsequently, the performance of your referral program.

Unfortunately, no. You aren't able to disqualify a referral or delete a purchase after the review period is over through the ReferralCandy dashboard.

Our engineers will still be able to do so through our backend system but we will not be able to recall any rewards that have already been issued.

So, if you'd like to do so, please contact us with the following information:

Yes. ReferralCandy has integration with Twitter, Facebook and WhatsApp to allow Advocates to easily share their referral link with friends with a simple click of a button.
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As a retailer, you are able to set the default message that will appear when Advocates share their referral link via each channel. They can also personalize the message if they wish before sharing it on social media.

Here is an example of what the referral email looks like with the "share on social media" buttons at the bottom:

To learn more about changing your campaign's state, read this article.

If you're changing the design or layout of your emails & pages, you might not want your customers to receive the interim designs.

To avoid making changes to your live theme, we recommend you create a duplicate version that you can make revisions on and then publish that version.

The answer is no. There's no need for you to stop your referral campaign when you change your referral incentives. Stopping your campaign prevents you from gaining new Advocates during that period of time.

Your campaign's Reminder Emails will contain the newest referral incentives, and serves to update your Advocates about changes in your referral program. If you wish, you can change the content of your reminder emails to highlight recent changes in your referral incentives.

Related: Customizing the content of your emails & pages

Tip: You can add an extra line of text in your referral and reminder emails letting your Advocates know that referral incentives are subject to change. (e.g.: "Note: Offers may changes from time to time".)

Each ReferralCandy account comes with an Advocate Portal hosted by ReferralCandy.

Read this article to see what pages your customers will see in the portal.

If you want to launch your referral program instantly without any setup, we recommend using the Autopilot Theme which requires no additional development and design assistance. Learn more

As long as your account is Active, you will be charged as normal regardless of the status of your campaigns. Learn more

The system may stop your campaign due to issues with your rewards, integration, or ReferralCandy account. Learn more