Yes. On the dashboard, go to Campaigns > Select your campaign. Go to your Widgets page and toggle off Friend Offer Page. Disabling this will take the referred friend straight to your store's homepage when they click on the Advocate's referral link.

Important: Regardless of whether this feature is toggled on or off, ReferralCandy passes the discount code to your Shopify store via UTM parameters. However, if you run a headless setup (or any non-Shopify landing page), the discount code will unlikely be passed to the platform. This will affect referral detection and the performance of your referral program.

Unfortunately, no. You can't disqualify a referral or delete a purchase after the review period is over.

ReferralCandy engineers can still disqualify or delete a purchase through the backend system, but doing so won't recall the rewards that were already issued. If you want to pursue purchase disqualification or deletion after the review period, contact us with the following information:

You can find these information on your Purchases & Referrals page.

Yes. ReferralCandy has social media integration with X (formerly Twitter), Facebook, and WhatsApp that allows Advocates to share their referral link with friends with one click of a button.
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You can set the default message that appears when Advocates share their referral link via each channel. Advocates can also personalize this message before sharing.

Here is an example of what the referral email looks like with the social media sharing buttons at the bottom:

There are a couple of ways to invite past customers and website visitors to join your referral program:

Each ReferralCandy account comes with an Advocate join page link. To invite people who are subscribed to your mailing list, include a link to your join page in your periodic newsletter to invite them to sign up for your referral campaign.

To let your website visitors know about your referral program, include a link to the Advocate join page on your home page. You can also use the embedded signup page or the floating referral widget to embed a signup page on your website. Hop over to this blog post to see how others have done so.

Upon signup, you need to do the following to make your campaign live:

To learn more about campaign states, read this article.

Deleting a campaign from the ReferralCandy dashboard is not possible. What you can do is deactivate a campaign by setting its status to Stop or Pause.

We recommend you duplicate your theme first to avoid making changes to your live theme. Use the duplicate version to set up and test your new theme. To duplicate the theme:

On the dashboard, go to Campaigns > Select your active campaign.

No. There's no need for you to stop your referral campaign when you change your referral rewards. Stopping your campaign prevents you from gaining new Advocates during that period.

Your campaign's reminder emails contain the newest referral rewards, and they serve to update your Advocates about changes in your referral program. You can change the content of your reminder emails to highlight recent changes in your rewards.

Related: Customizing the content of your emails & pages

Tip: You can add an extra line of text in your referral and reminder emails letting your Advocates know that referral rewards are subject to change.

Each ReferralCandy account comes with an Advocate portal hosted by ReferralCandy. View the pages that your customers see in the portal.

As long as your account is Active, you are charged as normal regardless of the status of your campaigns. Learn more

The system may stop your campaign due to issues with your rewards, integration, or ReferralCandy account. Learn more