By default, emails that we send out on your behalf are sent from postman@candymail.co, but you are able to change the Sender Email from the ReferralCandy dashboard. Changing this will affect all emails that ReferralCandy sends to advocates on your behalf. This includes referral emails, reminder emails, and reward emails for your referral campaign.


To change the sender email address:

  1. On the left-hand panel, click on Referral Program and select Email Settings

  2. Click on the Email Domains tab.

  3. Type in the email address you’d like to use under the Sender (From) Email Address field. Once done, click on Send Verification Email.

  4. A verification email will be sent to the email address you used as the Sent From email. You need to click on the verification link in this email to complete the changes.

Once complete, you will get a confirmation message saying that the email address has been successfully verified.

Note: Once you’ve completed the steps above, the sender information of all emails sent by ReferralCandy on your behalf would display your store’s name (email address) via candymail.com.

To completely change the sender email and remove candymail.com, please follow the steps below.


How to send emails using your store’s own domain

The steps below remove the 'via candymail.com' tag from your emails, increasing your reputation with email service providers and improving email deliverability.

Head over to the DKIM Authentication part to create/update the DNS records and ensure that emails are sent from your domain instead of ours (<postman@candymail.com)

Steps vary depending on the domain hosting platform, but we have some guides for you below:

Note: You may need developer assistance to perform this action.


To configure the DNS settings

1. Enter the Sender Email Domain then click on Create Keys

2. You will now see the CNAME values you will need to configure the DNS. Use the guide from your domain hosting platform to complete the steps.

3. Once confirmed that you have successfully completed the setup, you will receive a confirmation email saying that emails are now going to be sent from your store domain.

Emails sent by ReferralCandy from your store will display your store's name and email address as the sender and will no longer have the candymail.com tag.


FAQs

Q. How do I know if DKIM was successful?

In addition to the confirmation email mentioned above, you will also see a message on a dashboard confirming that the emails are going to be sent via the domain you selected.

Q. What do I do if DKIM is unsuccessful?

Please check with your domain provider if your DNS settings are properly configured.

Q. Can ReferralCandy configure my DNS for me?

No. You may need developer assistance to complete the necessary steps. Please contact your domain provider for any questions related to setting up DNS on your domain hosting platform.

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