If you decide to delete your account, it will be removed immediately and permanently along with all the customer information. This action can't be undone.
Once deleted, account access, campaigns, pending rewards for advocates, and active referral links will all be disabled. Make sure to download any information you want to retain before account deletion.
Important:
To ensure your account is fully canceled and to avoid ongoing charges, follow the cancellation instructions carefully and completely.
Uninstalling ReferralCandy from your eCommerce platform does not cancel your subscription. Follow the instructions below to cancel or delete your account.
Unless you specifically request assistance, it’s expected that you'll complete the cancellation on your own. If you’d like ReferralCandy to handle deletion on your behalf, you must send a written request authorizing ReferralCandy to do so.
Delete your account
To delete your ReferralCandy account:
From Shopify admin, go to Account > Plans.
Scroll down to find the Delete account section.
Under Cancel plan and delete account, click Delete account. A popup appears.
Fill out the exit form. This ensures that you understand what happens after account deletion.
Click Cancel subscription and delete all data to complete the deletion process.
To delete the ReferralCandy app from Shopify admin:
Go to your Shopify admin Settings > Apps and sales channels.
Find the Referral Candy app and click the three-dot menu.
Click Uninstall. Select a reason and confirm the uninstall.
Once the app is uninstalled, associated discounts are immediately invalid and all customer information are deleted within 48 hours.
Note: Deleting your ReferralCandy account automatically unsubscribes you from the Boost add-on, immediately deleting your affiliate campaigns.
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