ReferralCandy will handle the payment of cash rewards to customers via PayPal. Cash Rewards will only be paid out after the following conditions are met:
All conditions for a rewardable referred purchase are met (i.e. minimum purchase amount is met, referred purchase review period has passed).
You (the Retailer) have successfully paid the monthly invoice containing the packaged cash rewards and associated transaction fees.
Invoicing and fees
If you are a Shopify merchant, you need to add your credit card information first. We bill cash rewards separately from your account plan and commissions. Billing will happen once a month, together with your monthly usage charges. Any rewards due to your customers via PayPal will be paid out after you have been charged.
PayPal fees for sending cash rewards are charged at 5.4% of the reward amount sent to your Advocates. This amount is highlighted on your invoice under the “Cash reward transaction fees” section.
How Advocates receive their reward
Cash rewards are sent to the email address the Advocate was enrolled with. Before ReferralCandy sends out the cash reward, the Advocate will be able to change where they will receive their reward. If the Advocate does not have a PayPal account associated with their email address yet, they will be prompted to open a PayPal account to accept their cash reward.
PayPal Restrictions on Cash Rewards
PayPal regulations prevent us from sending money to PayPal accounts that are categorized as Non-Profit Organizations (NPOs). Advocates should use a Personal PayPal account to receive the rewards.
PayPal is not available in some countries, so please ensure that your Advocate's account is set up where PayPal provides service to receive their rewards. You can view a list of supported countries here.
Cash Reward Credits
If you were already billed for a cash reward that needs to be recalled (e.g.: disqualified referred purchase, banned Advocate, etc.) ReferralCandy will return the cash reward amount back to you in credits to cover future cash reward payouts.
When and where are they given out?
When and where are they given out?
As long as the cash reward has not been issued via PayPal yet, our system will immediately return the funds on your next invoice.
How are Cash Reward Credits used?
How are Cash Reward Credits used?
Cash reward credits will automatically be assigned to the next invoice they're applicable for.
They can only be redeemed if the invoice has accrued cash rewards that month, otherwise the cash reward credits will be carried over to the next invoice.
Cash reward credits can only be used to cover pending cash rewards.
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