ReferralCandy processes the payment of cash rewards to Advocates via PayPal under Anafore LLC. Cash rewards are paid out after the following conditions are met:
All conditions for a rewardable referred purchase are met and the purchase review period has passed. Learn more
You as the merchant have successfully paid the monthly invoice that includes the cash rewards and associated transaction fees.
Invoicing and fees
If you are a Shopify merchant, you need to add your credit card information on your Rewards page first. Cash rewards are billed separately from your account plan and commissions. Billing occurs once a month, together with your monthly usage charges. Any rewards due to your customers are paid out via PayPal after you have been charged, as reflected on your invoice.
PayPal fees for sending cash rewards are charged at 5.4% of the reward amount sent to your Advocates. This amount is highlighted on your invoice under the Cash reward transaction fees section.
How Advocates receive their reward
Cash rewards are sent to the email address the Advocate used to register for your campaign. Before ReferralCandy sends out the cash reward, the Advocate can change where they receive the reward. If the Advocate doesn't have a PayPal account associated with their email address, they are prompted to open a PayPal account to accept the cash reward.
PayPal restrictions on cash rewards
PayPal regulations prevent ReferralCandy from sending money to PayPal accounts that are categorized as non-profit organizations (NPOs). Advocates should use a personal PayPal account to receive the cash reward.
PayPal is not available in some countries. Ensure that your Advocate's account is set up where PayPal provides service to receive cash rewards. Learn more
Cash reward credits
If you were already billed for a cash reward that needs to be recalled (e.g., disqualified referred purchase, banned Advocate, etc.), ReferralCandy will return the cash reward amount back to you in credits to cover future cash reward payouts.
When and where are they given out?
When and where are they given out?
As long as the cash reward has not been issued via PayPal yet, the system will immediately return the funds on your next invoice.
How are cash reward credits used?
How are cash reward credits used?
Cash reward credits are automatically applied to the next invoice. They can only be redeemed if the invoice has accrued cash rewards for that month. Otherwise, the credits will be carried over to the next invoice.
Cash reward credits can only be used to cover pending cash rewards, and not account charges and fees.
💬 Need help? Click the chat widget on the right to start a conversation. Learn more