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Advocates & affiliates: Reset / Forgot my password

Adam avatar
Written by Adam
Updated over a month ago

To view and access your rewards, you need to log into the advocate or affiliate portal join page. If you can't log into your account because you forgot your password, you can reset your portal password from the join page.

Resetting your password

Note: The following steps must be completed by the advocate or affiliate. Merchants can share these instructions when assisting customers.

  1. Go to your advocate join page. To get the join page URL, take the first part of your unique referral link, also known as the domain, then add .referralcandy.com. In the example referral link http://storename.refr.cc/campaign/u/johnsmith:

    • Take the domain http://storename then add .referralcandy.com

    • The join page link is http://storename.referralcandy.com

  2. Enter the email address that you used to register for the referral or affiliate program. For example, the email address you used to make a purchase from this store.

  3. Click Get Invite Link. If this is your first time accessing the join page, you're asked to set a password and verify your account before logging in. Learn more

  4. Go to the Your Rewards tab on the top right.

  5. Click Forgot Password under the modal login window.

  6. You're redirected to the Reset Password page. Enter your email address and click SEND RESET LINK.

  7. An email from postman@candymail.ch will be sent to you with instructions on how to reset your password.

  8. Click the verification link, which takes you to a page where you can set a new password for your portal account.

Once a new password is set, you can log into the advocate or affiliate portal to access your join, share, and rewards pages.

Note: Check your inbox categories, junk, or spam folders if you can't find the verification email in your primary inbox.

I'm not seeing "Forgot Password"

  • If you don't see the Forgot Password link and see a Create new account button instead, this means you entered an incorrect or unregistered email address. Enter the email address used to register and enroll in the campaign.

  • If you see Set a password for your account when you click View Rewards, this means you're logging into your rewards page for the first time. Set a password and verify your email address first to log in. Learn more

💬 Need help? Click the chat widget on the right to start a conversation. Learn more

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