If you have questions or concerns about ReferralCandy or our help center articles, click the Messenger widget on the bottom right of the page to start a conversation. It’s always there when you need it.
If you’re already chatting with us here (Messenger or email), just reply in this conversation and we’ll help you — no need to start a new chat.

How to contact us
Click the Messenger widget.
Then select Send us a message.
The Messenger widget appears on the following ReferralCandy sites:
This help center
ReferralCandy App embedded in Shopify
Note: If you're not logged into your ReferralCandy account, make sure to provide your email address in the chat form so our team can reach out to you via email after you close the site.
Book a call with us
ReferralCandy offers two different types of scheduled calls, each designed for a different situation. Please choose the one that matches your needs so we can connect you with the right team.
Get Help from an Expert (for existing ReferralCandy merchants)
If you are already a paying ReferralCandy merchant or have an active ReferralCandy account, and you want to speak with someone about your referral program, this is the right call for you. This includes things like: reviewing your current setup, getting advice on how to improve your referral program performance, optimizing your campaign settings, troubleshooting an issue with a screen share, or discussing your plan and what you could do differently.
This is a one-on-one call where an expert from our support team works with you directly on your specific needs. Book your call here: https://calendly.com/referralcandy-demo/referralcandy-live-q_a
Note: Calls are conducted in English.
Get a Demo (for new prospects and leads evaluating ReferralCandy)
If you do not have a ReferralCandy account yet, or you are on a free trial and want to see how the platform works before committing, this is the right call for you. This is a sales demo where our team walks you through ReferralCandy's features, pricing, and how it would work for your store. This call is meant for people who are considering using ReferralCandy and want to learn more before signing up.
To book a demo:
Click "Get a demo"
Fill out the short form and select a time that works for you
Note: Demos are conducted in English.

