Still waiting to receive your reward? There are a couple of potential reasons why you haven't received your reward or don't see any reward in the advocate or affiliate portal, even though the friend you referred already made a purchase at the store.
Merchant's referral terms & conditions
Your friend is already a customer. Referral programs rely on new customers making a purchase at the store. Existing customers can't be referred.
The referred purchase is still in the review period. Merchants review referrals for fraud, cancellations, or returns during their set review period. If all is good, your reward is sent after this period.
Your friend’s purchase was below the minimum required for a reward. A merchant may set a minimum amount for a purchase to be rewardable, often communicated through their campaign emails and pages. Check the merchant’s referral terms for details.
You haven't met the required number of referrals to qualify for a reward. This is determined by the merchant, often through campaign pages and emails. Log in to your rewards page to see when you'll get rewarded, or check directly with the merchant for details. You’ll get an email once a reward is in progress.
You were banned. Merchants can ban advocates and affiliates at their discretion if they violated the terms & conditions, such as fraudulent referrals. If you were banned, any pending rewards will be cancelled.
Issues on the referred friend's side
Your friend didn't click your referral link before making a purchase. If your referred friend didn't click the referral link before they made a purchase, the purchase won't be attributed to you.
Your friend clicked someone else's referral link first before clicking your referral link. The referral is attributed to the first referral link your referred friend clicked before they made a purchase.
Your friend completed the purchase using a different device or browser than the one where they clicked your link. Referral tracking relies on cookies. Referred friends must complete the purchase on the same device and browser they used to click the referral link.
Issues with cash rewards
Note: Cash rewards are sent via PayPal under Anafore LLC. PayPal has restrictions on sending cash rewards to specific account types and locales. Learn more
You don't have a PayPal account associated with your email address. ReferralCandy sends cash rewards via PayPal to the same email address you used to sign up for a referral or affiliate campaign. This email should be registered with or linked to an active PayPal account.
If you do not have a PayPal account linked to the email address you used for the referral or affiliate program, you must open a PayPal account with the same email to receive your cash reward
If you wish to change the PayPal account where the reward will be sent, log into the advocate or affiliate portal and go to the Rewards page to update your PayPal account information
Note: You can only update your PayPal email address via the portal after you've earned your first reward.
Merchant hasn’t funded the cash reward yet. Cash rewards are paid out to advocates and affiliates only after the merchant is invoiced. Merchants are invoiced every month, so there may be up to 1 month of delay before you receive the cash reward.
Issues with a custom reward
Some merchants offer custom gifts such as merchandise, loyalty points, and gift cards as a reward that they need to fulfill themselves. If you are expecting a custom gift as a reward, contact the merchant.
Referral reward issues FAQ
Advocates & affiliates: Should I open a PayPal account to receive a cash reward?
Advocates & affiliates: Should I open a PayPal account to receive a cash reward?
Advocates and affiliates should have a PayPal account to receive cash rewards. ReferralCandy sends cash or commissions via PayPal under Anafore LLC to the email address you used to sign up for the store's referral or affiliate campaign.
I don't have a PayPal account
Open a PayPal account and register or link the same email address you used for the campaign. Once you get your first cash reward, you'll receive an email with instructions to create an account.
I have a PayPal account
If you already have a PayPal account, you can link the email address you used for the campaign to your existing account. PayPal allows up to 8 linked email addresses per account.
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