Still waiting to receive your reward? There are a couple of potential reasons why you haven't received your reward or don't see any reward in the advocate or affiliate portal, even though the friend you referred already made a purchase at the store.
Merchant's referral terms & conditions
Your friend is already a customer. Referral programs rely on new customers making a purchase at the store. Existing customers can't be referred.
The referred purchase is still in the review period. Merchants review referrals for fraud, cancellations, or returns during their set review period. If all is good, your reward is sent after this period.
Your friend’s purchase was below the minimum required for a reward. A merchant may set a minimum amount for a purchase to be rewardable, often communicated through their campaign emails and pages. Check the merchant’s referral terms for details.
You haven't met the required number of referrals to qualify for a reward. This is determined by the merchant, often through campaign pages and emails. Log in to your rewards page to see when you'll get rewarded, or check directly with the merchant for details. You’ll get an email once a reward is in progress.
You were banned. Merchants can ban advocates and affiliates at their discretion if they violated the terms & conditions, such as fraudulent referrals. If you were banned, any pending rewards will be cancelled.
Issues on the referred friend's side
Your friend didn't click your referral link before making a purchase. If your referred friend didn't click the referral link before they made a purchase, the purchase won't be attributed to you.
Your friend clicked someone else's referral link first before clicking your referral link. The referral is attributed to the first referral link your referred friend clicked before they made a purchase.
Your friend completed the purchase using a different device or browser than the one where they clicked your link. Referral tracking relies on cookies. Referred friends must complete the purchase on the same device and browser they used to click the referral link.
Issues with cash rewards
Note: Cash rewards are sent via PayPal under Anafore LLC. PayPal has restrictions on sending cash rewards to specific account types and locales. Learn more
You don't have a PayPal account associated with your email address. ReferralCandy sends cash rewards via PayPal to the same email address you used to sign up for a referral or affiliate campaign. This email should be registered with or linked to an active PayPal account.
If you do not have a PayPal account linked to the email address you used for the referral or affiliate program, you must open a PayPal account with the same email to receive your cash reward
Note: You can only update your PayPal email address via the portal after you've earned your first reward.
The cash reward was sent to a different PayPal account. If you changed or closed your PayPal account, the cash reward can be resent to a different email address if it's unclaimed, in pending status, or the transaction errored in PayPal.
Failed rewards can be resent to a different PayPal account immediately.
Pending rewards are automatically returned if left unclaimed for 30 days. Once the funds are returned, the cash reward can be sent to a different email address.
To initiate this request, contact us and the ReferralCandy team will assist you in resending the cash reward.
Note: PayPal's refunds to bank accounts may take up to 5 business days, and may take up to 30 days for credit or debit cards.
Merchant hasn’t funded the cash reward yet. Cash rewards are paid out to advocates and affiliates only after the merchant is invoiced. Merchants are invoiced every month, so there may be up to 1 month of delay before you receive the cash reward.
Issues with a custom reward
Some merchants offer custom gifts such as merchandise, loyalty points, and gift cards as a reward that they need to fulfill themselves. If you are expecting a custom gift as a reward, contact the merchant.
Referral reward issues FAQ
Advocates & affiliates: Should I open a PayPal account to receive a cash reward?
Advocates & affiliates: Should I open a PayPal account to receive a cash reward?
Advocates and affiliates should have a PayPal account to receive cash rewards. ReferralCandy sends cash or commissions via PayPal under Anafore LLC to the email address you used to sign up for the store's referral or affiliate campaign.
I don't have a PayPal account
Open a PayPal account and register or link the same email address you used for the campaign. Once you get your first cash reward, you'll receive an email with instructions to create an account.
If you don't want to open an account and want to receive your cash reward in a different PayPal account, contact us so the team can resend the unclaimed cash reward.
I have a PayPal account
If you already have a PayPal account, you can link the email address you used for the campaign to your existing account. PayPal allows up to 8 linked email addresses per account.
Advocates & affiliates: Can I receive the cash reward in my friend or family member's PayPal account?
Advocates & affiliates: Can I receive the cash reward in my friend or family member's PayPal account?
For security purposes, it's recommended that you receive cash rewards in your own account. While you can use a trusted friend or family member’s PayPal email address, you’ll be fully responsible for claiming the reward.
Important: ReferralCandy doesn't assume liability for any issues that may arise from you receiving rewards in another person’s account.
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