1. Your friend did not click your referral link before making a purchase.

If your referred friend didn't click the referral link before they made a purchase, the purchase won't be attributed to you.

2. Your friend clicked someone else's referral link first before clicking your referral link.

The referral is attributed to the 1st referral link your referred friend clicked before they made a purchase.

3. Your friend completed the purchase using a different device or browser than the one where they clicked your link.

Referral tracking is cookie-based and is dependent on the friend completing the purchase in the same browser and device used to click the referral link.

4. Your friend's purchase is below the minimum amount required for you to be eligible for a reward.

A retailer may set a minimum purchase amount for a referred purchase to be considered rewardable. This is often communicated through their referral emails and pages. Please check with the retailer directly for details.

5. You haven't met the minimum number of referred purchases required for a referral reward.

This minimum number is determined by the retailer and is often communicated through their referral emails and pages. Please check directly with the retailer for details. You will receive an email once a referred purchase is verified and the required number of purchases has been made.

6. The referred purchase review period is still in effect.

After a referred purchase is made, you will receive a reward pending email. During this period, which varies from retailer to retailer, the retailer may have disqualified the referral or deleted the purchase. For example, if fraud is discovered or if the purchase is cancelled or returned.
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After this period, referral rewards are sent out if there are no issues with the referred purchase.

1. You don't have a PayPal account associated with your email address.

ReferralCandy sends cash rewards via PayPal to the email address that was used to register for the referral campaign. After a successful referral, you will receive an reward success email:

If you do not have a PayPal account associated with the email address you used for the referral program, you must open a PayPal account with that email address to receive your cash reward.

If you wish to change the PayPal account where the reward will be sent, log into the Advocate portal and go to the Rewards Page to update your PayPal account information.

2. We haven't collected the reward amount from the retailer yet.

ReferralCandy pays out cash rewards to Advocates only after the retailer is invoiced. Retailers are invoiced every month, so there may be up to one month of delay before you receive your cash reward.

3. You were banned.

Merchants can ban Advocates at their discretion based on the Advocate's referral behavior. For example, breaching the Terms & Conditions, doing fraudulent activities, etc.

If you were banned, any rewards that haven't been issued yet will be retracted.