The ReferralCandy dashboard provides many options for customizing the text and styling of your referral campaign emails and pages.
Set the branding
Go to your Themes page:
Find your active theme and click Edit (Non-Shopify) or Customise (Shopify).
Click the Branding tab (Non-Shopify) or the branding icon
(Shopify).
On the branding tab, you can customize the following:
Logo - Upload in JPG or PNG format, with a maximum file size of 10 MB. The recommended dimensions for the logo is 280px (width) and 140px (height). If it exceeds either, the logo is resized to a max width of 300px and a max height of 100px.
Banner - Upload in JPG or PNG format, with a maximum file size of 10 MB. The recommended dimensions for the banner image is 1400px by 500px.
Remove banner from the join page, share page, or post-purchase popup
Favicon - Upload a maximum of 192px square image in ICO, PNG, GIF, JPG or, SVG format. This appears as the website or tab icon in a user's browser when they view a page about the campaign.
Primary Color - Select a preset or input a HEX color code to set the primary color
Font - Select a custom font for your emails and pages
Edit the content
Customize the content of your referral emails and pages. You can also edit campaign-specific elements such as the offer text, portal link text, and call-to-action (CTA) buttons.
Go to your Themes page:
Find your active theme and click Edit (Non-Shopify) or Customise (Shopify).
Click the Content tab (Non-Shopify) or the content icon
(Shopify).
On the content tab, you can do the following:
Edit the text and elements of all your campaign emails, pages, and widgets
Preview the edits for both desktop and mobile. On the ReferralCandy dashboard (Non-Shopify), you must click View All Content to preview all content types.
If you're using multiple languages, select the language and add the translations for each content manually. Learn more
Test and edit all text (Non-Shopify)
Click Send Test Email and send a sample to your test email address to see how the email would look like from someone's mailbox.
If you want to change the entire content of all available emails, pages and widgets on the ReferralCandy dashboard, click the following buttons located in the bottom-left corner:
View All Content - Preview all content such as the invite, engagement and notification emails, and advocate or affiliate account pages
Edit All Text - Access and edit all the text in your emails, pages and widgets
Enter Developer Mode - Edit the HTML code of your emails, pages, and widgets. Learn more
Customizing emails & pages FAQ
Can I duplicate my theme and apply it to another campaign?
Can I duplicate my theme and apply it to another campaign?
No. You may only duplicate the emails & pages theme within the same campaign. Themes can't be duplicated and transferred between campaigns.
How do I edit my emails and pages without affecting my customers?
How do I edit my emails and pages without affecting my customers?
We recommend you duplicate your theme first to avoid making changes to your live theme. To create a copy of a theme within a campaign:
Go to your Themes page:
Click the gear icon (Non-Shopify) or the three-dot icon (Shopify).
Select Duplicate.
Click Edit (Non-Shopify) or Customise (Shopify). Edit the duplicated theme and save the changes.
Once your theme is fully set up, go back to your Themes page and click Select to activate the new theme.
Note: You may only duplicate themes within the same campaign. Themes can't be duplicated and transferred between campaigns.
Why are the emails and pages different for my affiliates?
Why are the emails and pages different for my affiliates?
If you have the AffiliatePlus add-on enabled, affiliate campaigns use a separate theme from your customer referral campaigns.
Affiliate campaigns use the Affiliates Theme in your campaign's Theme (Shopify) or Emails & Pages (Non-Shopify) page. The Affiliates Theme contains the customizable Signup Details Page.
Why are the tiered rewards I offer not showing up in my campaign emails and pages?
Why are the tiered rewards I offer not showing up in my campaign emails and pages?
With FlexiTiers, affiliates and advocates see the reward tiers that your store offers to encourage them to reach those milestones. This is only available in the default Simple and Affiliates themes.
If you previously enabled the developer mode for your campaign's themes and used custom code, the reward tiers won't appear in your emails and pages. To fix this, you can:
Create a new theme and activate it for your campaign
Contact us and the ReferralCandy team can implement the reward tiers into your existing theme
💬 Need help? Click the chat widget on the right to start a conversation. Learn more