ReferralCandy

If you're using <a href="https://help.referralcandy.com/en/articles/2457827-email-integration-overview">email integration</a> to connect your store to ReferralCandy, you may encounter issues with tracking and processing referrals. This article outlines common problems and what to check when troubleshooting email integration issues.

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To troubleshoot issues with the email integration, refer to the checklist below:

💬 Need help? Click the chat widget on the right to start a conversation. <a href="https://help.referralcandy.com/en/articles/2457892-contact-us">Learn more</a>

Troubleshooting email integration with ReferralCandy (Non-Shopify)

ReferralCandy API

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Topic	Checklist
Campaign state	Check the campaign status. Make sure that the campaign is active and not paused or stopped. Is your referral or affiliate campaign status set to Live? If you didn't disable the campaign, the system may have automatically stopped it. Learn more
Referral tracking code	From the ReferralCandy dashboard, go to Integrations > Standalone. Did you insert the correct tracking code from the integrations page? Have you inserted the tracking code on the purchase confirmation or completed page of your store's checkout flow? Has a purchase been made that triggered this tracking code when the purchase confirmation page loaded?
Invoice email	All received invoice emails can be found on your Invoice History page. It can take up to 24 hours for the system to process the first invoice email, after which all invoice emails are processed in realtime if there's no change to the email format or layout. Do you forward or BCC your invoice emails to the correct email address found on your Integrations page? Does your invoice email contain all the required information to run your referral or affiliate campaign?