Still waiting to receive your reward? There are a couple of potential reasons why you haven't received your reward or don't see any reward in the advocate or affiliate portal, even though the friend you referred already made a purchase at the store.
Merchant's referral terms & conditions
The referred purchase is still in the review period. Merchants review referrals for fraud, cancellations, or returns during their set review period. If all is good, your reward is sent after this period.
Your friend’s purchase was below the minimum required for a reward. A merchant may set a minimum amount for a purchase to be rewardable, often communicated through their campaign emails and pages. Check the merchant’s referral terms for details.
You haven't met the required number of referrals to qualify for a reward. This is determined by the merchant, often through campaign pages and emails. Check with the merchant for details. You’ll get an email once you reach the required amount.
You were banned. Merchants can ban advocates and affiliates at their discretion if they violated the terms & conditions, such as fraudulent referrals. If you were banned, any pending rewards will be cancelled.
Issues on the referred friend's side
Your friend didn't click your referral link before making a purchase. If your referred friend didn't click the referral link before they made a purchase, the purchase won't be attributed to you.
Your friend clicked someone else's referral link first before clicking your referral link. The referral is attributed to the first referral link your referred friend clicked before they made a purchase.
Your friend completed the purchase using a different device or browser than the one where they clicked your link. Referral tracking relies on cookies. Referred friends must complete the purchase on the same device and browser they used to click the referral link.
Issues with cash rewards
Note: Cash rewards are sent via PayPal under Anafore LLC. PayPal has restrictions on sending cash rewards to specific account types and locales. Learn more
You don't have a PayPal account associated with your email address. ReferralCandy sends cash rewards via PayPal to the email address you used to register for the campaign. After a successful referral, you will receive the reward success email.
If you do not have a PayPal account linked to the email address you used for the referral or affiliate program, you must open a PayPal account with the same email to receive your cash reward
Merchant hasn’t funded the cash reward yet. Cash rewards are paid out to advocates and affiliates only after the merchant is invoiced. Merchants are invoiced every month, so there may be up to 1 month of delay before you receive the cash reward.
Issues with a custom reward
Some merchants offer custom gifts such as merchandise, loyalty points, and gift cards as a reward that they need to fulfill themselves. If you are expecting a custom gift as a reward, contact the merchant.
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