If necessary, you can ban an enrolled contact, also known as the advocate or affiliate, to stop them from participating in your referral or affiliate program. Never enrolled and unenrolled contacts can also be banned to prevent them from being able to refer when they qualify to enroll in your campaign. Learn more about enrollment states.
Why ban an advocate? Ultimately, the decision to ban a contact falls upon your discretion as the merchant. Here are common reasons why a contact may be banned:
They breached the terms and conditions of your referral or affiliate program
They posted their referral link or code on coupon and discount sites, such as Honey or RetailMeNot, and your terms don’t allow that
They referred themselves to get rewards
Ban a contact from referring
Go to your contacts or customers page:
Click the contact's name to access their information. To ban the contact:
On the ReferralCandy dashboard, click Actions and select Ban Contact.
In Shopify admin, click More actions and select Ban customer from referring.
You'll see an acknowledgment popup message. Read the warning message carefully and check I acknowledge the effects listed are irreversible.
Click Confirm Ban (Non-Shopify) or Ban from referring (Shopify) to proceed.
Important: Banning a contact is irreversible. Once a contact is banned, they can't refer their friends anymore and their pending rewards will be disqualified. Banned contacts can't be re-enrolled or register again for any campaign.
Effects of banning
The table below describes the effects of banning a contact when they are currently an enrolled advocate in your campaign.
Components | Effect |
Referral link | The referral link is disabled. Any new referrals will no longer be linked to the advocate.
Additionally, anyone who opens the link of a banned advocate is redirected to your provided store URL. |
Emails | The emails are disabled and the advocate won't receive automated emails such as the invite and reward emails. |
Rewards | All referred purchases still within their review period are automatically disqualified after banning. The rewards won't be sent to the advocate.
If you're using Shopify or BigCommerce, any advocate reward or friend offer coupon codes that have already been issued (are past their review period) will automatically be disabled when the advocate is banned.
If you're using a different platform, you must manually handle advocate rewards for referred purchases that have already been issued.
|
Commissions paid to ReferralCandy | Referrals within the review period are disqualified, so you won't have to pay commissions for those referrals. Additionally, you won't have to pay commissions for any 2nd and 3rd referred purchases that would've been otherwise charged.
They will be marked as Commission not chargeable. |
Others | The following are useful logs you'll see on the ReferralCandy dashboard and the Klaviyo UI related to the ban. ReferralCandy dashboardAfter banning a contact, you will see these changes on their contact page:
Klaviyo IntegrationIf you have Klaviyo integrated, you will see the following changes on the contact's profile:
Note: Automatic code disabling is only supported on Shopify and BigCommerce. |
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