If the advocate is not able to apply the referral reward coupon code to their purchase, here are some potential reasons and what you can do to troubleshoot them:
|Potential Reason||Troubleshooting Steps|
|The referral reward coupon code has not yet been created on your ecommerce platform||Check that you have created the referral reward coupon code in your ecommerce platform's admin panel.|
For most platforms, you'll have to create these referral reward coupon codes yourself.
If the coupon code does not exist, please create it.
|The referral reward coupon code is no longer valid (e.g. has been used / is expired)||Check the validity of the referral reward coupon code in your ecommerce store's admin panel.|
If it is invalid, issue the advocates with a new coupon code if you'd like them to be able to still claim their reward.
|The referral reward coupon code purchase conditions are not met||When creating the referral reward coupon code, you may have set some purchase conditions that have to be met before the coupon code is valid for use.|
Check that the Advocate's purchase fulfils these conditions.
If all else looks ok, please contact your ecommerce platform provider to troubleshoot this further.