When do we charge commission?

  • ReferralCandy charges commission only on purchases by new customers referred to your store, which we refer to as referral sales.

  • There is no commission charged when advocates use their referral reward.

  • ReferralCandy will, as much as possible, extract the subtotal amount (the amount after any discount is applied, but before taxes and shipping are added in) from the invoices that you forward to ReferralCandy and use this figure as the basis for calculating cash rewards/commissions. You can read more about this here.


How is the commission fee calculated?

We released a new pricing plan on the 31st of October, 2022. If you signed up before the 31st of October 2022, you might still be on one of our old plans following the tiered commission structure. We will discuss the difference between the new and the old commission structure below.

If you are on the Premium Plan or the Plus Plan and signed up after the 31st of October 2022, you will be following our fixed commission rates.

If you chose to be on the Premium Plan, ReferralCandy will charge a commission at a rate of 3.5% on your store’s referral sales for the month.

Example: ACME store signed up for the monthly Premium plan The store’s total referral sales for the month is $2000, we would charge $70 in commission plus the base fee of $59. ACME’s invoice for that month would be $129.

If you chose to be on the Plus Plan, ReferralCandy will charge a commission at a rate of 1.5% on your store’s referral sales for the month.

Example: ACME store signed up for the monthly Plus plan The store’s total referral sales for the month is $2000. We would charge $30 in commission plus the base fee of $299. ACME’s invoice for that month would be $329.

If you are on the Premium plan and signed up prior to the 31st of October 2022, you will be following our tiered commission rates.

For this plan, the commissions on referral sales are tiered:

5% on the first $1,000 referral sales of the month

3.5% on the next $10,000

1.5% on the next $100,000

0.25% thereafter

Example: ACME store signed up for the monthly Premium plan The store’s total referral sales for the month is $2000. We would charge $85 in commission plus the base fee of $49.

The breakdown of the $85 commission fee is below:

First $1000 Tiered Commission rate of 5% $50

Next $1000 Tiered Commission rate of 3.5% $35

Total: $85

ACME’s invoice for that month would be $134.


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