ReferralCandy supports 15 languages so you can run your referral program in the languages that your customers use. View the list of available languages here.
Run your referral program in an unsupported language
If you want to run your referral program in a language that ReferralCandy doesn't support, follow the instructions below.
Here, you "map" the unsupported language to one of the existing languages available:
On the dashboard, go to Campaigns > Select your campaign > Languages.
Select a language that you won't use in your referral program (e.g. Russian).
Tip: Select the language closest to the unsupported language you want to use. For example, Brazilian-Portuguese for Portuguese.
Go to your campaign's Emails & Pages. Find your active theme and click Edit.
Click the Content tab. This tab lets you edit the content in your emails, pages, and widgets.
Click Edit All Text at the bottom of the page.
Select the language you selected (e.g. Russian) in the Language dropdown.
Edit the content of the emails and pages in the language that you intend to use.
Click Save.
Note: Since we don't fully support the language that you selected, system error messages may be displayed in the language you chose to map (e.g. Russian).
Shopify merchants
Due to the nature in which Shopify relays the assigned locales of your customers to ReferralCandy, you can't run your campaigns in an unsupported language.
For example, if you want to run a referral program in Korean (unsupported):
Upon purchase, a customer has chosen the language Korean in Shopify.
Shopify then relays the customer's locale over to ReferralCandy.
ReferralCandy creates an Advocate account but can't process the customer's unsupported locale, so instead defaults them to your campaign's default language.
The workaround to map an unsupported language only works if you're able to send us the locale of the proxied or mapped-out language.
Note: You still need to manually add translations in the Emails & Pages.
To learn more about using multiple languages in your referral program, check out the following articles:
💬 Need help? Click the chat widget on the right to start a conversation. Learn more