ReferralCandy supports 15 languages so you can run your referral program in the languages that your customers use. View the list of supported languages here.
Note: Running a referral program in an unsupported language on Shopify is not possible due to platform limitations.
Map an unsupported language (Non-Shopify)
If you want to run your referral program in a language that ReferralCandy doesn't support, you need to map the unsupported language to one of the available languages.
Note: Since we don't fully support the language that you selected, system error messages may be displayed in the language you chose to map (e.g., Russian).
From the ReferralCandy dashboard, go to Campaigns > Select your campaign > Languages.
Select a language that you won't use in your referral program (e.g., Russian).
Tip: Select the language closest to the unsupported language you want to use. For example, Brazilian-Portuguese for Portuguese.
Go to your campaign's Emails & Pages. Find your active theme and click Edit.
Click the Content tab. This tab lets you edit the content in your emails, pages, and widgets.
Click Edit All Text at the bottom of the page.
Select the language you selected (e.g., Russian) in the Language dropdown.
Edit the content of the emails and pages in the language that you intend to use.
Click Save.
Note: You need to manually add translations in your campaign's Emails & Pages.
Shopify limitation
Due to the nature in which Shopify relays the assigned customer locales to ReferralCandy, Shopify merchants can't run campaigns in an unsupported language.
For example, if you want to run a referral program in Korean (unsupported):
Upon purchase, a customer has chosen the language Korean in Shopify.
Shopify then relays the customer's locale over to ReferralCandy.
ReferralCandy creates an Advocate account but can't process the customer's unsupported locale, so instead defaults them to your campaign's default language.
To learn more about using multiple languages in your referral program, check out the following articles:
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