If the Advocate is not able to apply the referral reward coupon code to their purchase, here are some potential reasons and what you can do to troubleshoot them:
Potential Reason | Troubleshooting Steps |
The referral reward coupon code has not yet been created on your eCommerce platform. | Check that you have created the referral reward coupon code in your eCommerce platform's admin panel.
For most platforms, you'll have to create these referral reward coupon codes yourself. |
The referral reward coupon code is no longer valid (e.g. has been used/is expired) | Check the validity of the referral reward coupon code in your eCommerce store's admin panel. |
The referral reward coupon code purchase conditions are not met. | When creating the referral reward coupon code, you may have set some purchase conditions that have to be met before the coupon code is valid for use. |
If all else looks ok, please contact your eCommerce platform provider to troubleshoot this further.
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