ReferralCandy

ReferralCandy Best Practices 7

• Best Practices: How to Choose a Referral Reward for Your Store
• Best Practices: How to Choose a Friend Offer for Your Store
• Best Practices: How to Improve Your Referral Email Views
• Best Practices: How to Improve Your Referral Link Clicks
• Best Practices: The #1 tip to get you started!

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Can I use ReferralCandy? 7

• Can I use ReferralCandy for my store's mobile app?
• Can I run multiple campaigns for a single store?
• Can I use ReferralCandy as an affiliate program?
• Can I sign up for ReferralCandy with a Yahoo email address?
• Can I run one referral program across multiple stores?

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Referral Reward 16

• Can Referral Rewards be accumulated before being sent to advocates?
• Referred Purchase Review Period feature
• Why can't my Advocate use their Referral Reward coupon at checkout?
• How to Create Coupon Codes
• Are successful referrals detected automatically?

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Friend Offer 8

• Are coupon codes in friend offers linked to advocates?
• Can friends use their offers without logging into their user account in a Shopify store?
• Offering a Custom Friend Offer using Promo Link
• What happens when the friend offer expires?
• What offers can be given out to referred friends?

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Store Settings 10

• Change my store's URL
• Change the default language of the referral program
• Change the timezone of my ReferralCandy account
• Run your referral program in multiple languages
• Enable multiple languages for your referral program

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Emails & Pages 12

• ReferralCandy Liquid
• Customizing the text and styling of emails & pages
• Change the layout and design of campaign emails
• Change the logo used in my referral campaign
• How do I edit my emails & pages without affecting my customers?

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Campaign Settings 3

• Toggling ReferralCandy Portal Access Settings
• Include a delay in sending out the automatic post-purchase referral emails
• Send reminder emails to my advocates at regular intervals

Social media sharing, widgets, and other features 10

• Referral Assistant
• White Label Add-On for Old Dashboard: Full design (HTML & CSS) customization
• Embed a sharing panel in my store
• Widgets for your referral program that you can add to your online store
• Show a post purchase popup to my customers

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Integration 23

• ReCharge auto apply coupon feature
• Integration Overview: Different ways to integrate your store with ReferralCandy
• Email Integration: Overview
• Email Integration: Using ReferralCandy on your CrateJoy store
• Email Integration: Forwarding/BCCing invoice emails to ReferralCandy

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Campaign & Advocate Management 12

• How can a customer participate in a referral program and become an advocate?
• How can I invite past customers or website visitors to take part in my referral program?
• How do non-customers / visitors to my site sign up to take part in my referral program?
• Change customer's (your advocates) email address, first and last name
• Ban an advocate from receiving future rewards

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Fraud Prevention 5

• How can coupon code misuse be prevented?
• Is my information safe?
• How does ReferralCandy prevent campaign emails from being marked as spam?
• Why does the Friend Landing Page show a blurred image in place of the coupon code?
• Automated fraud prevention mechanisms for referral detection

Reports & Analytics 3

• What reports and statistics can I see for my campaign?
• Tracking visitors to your referral program using Google Analytics
• Tracking visitors from ReferralCandy to your store using Google Analytics

Advocates' Questions 3

• Viewing earned Referral Rewards (Advocates)
• Why haven't I received my Referral Reward yet after referring a friend who has made a purchase?
• Reset / Forgot my Password (Advocate)

Payment & Invoicing - Charges 11

• I am unable enter my credit card details and I see an error when I do so, what is happening?
• View my current bill
• Why do I have to add my credit card or payment details during the risk-free trial?
• How does ReferralCandy charge commission?
• View / Change my current pricing plan

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Account Management 8

• Contact ReferralCandy
• Changing my admin email address
• Forgot my admin email address
• Changing my password
• Reset / Forgot my password (Retailer)

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Connected Apps 4

• How to use Mailchimp to send ReferralCandy links
• Remarketing with Facebook Pixel to people who see your referral offer
• Remarketing with AdRoll to people who see your referral offer
• Remarketing with Google Ads to people who see your referral offer

Klaviyo 5

• Integration: Using ReferralCandy with Klaviyo
• Feature: Post Purchase Event for Klaviyo
• Sample Implementation for Klaviyo
• Feature: Klaviyo list sync invite feature
• Klaviyo FAQ