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Knowledge base
1. ReferralCandy Best Practices
ReferralCandy Best Practices
7
Best Practices: How to Choose a Referral Reward for Your Store
Best Practices: How to Choose a Friend Offer for Your Store
Best Practices: How to Improve Your Referral Email Views
Best Practices: How to Improve Your Referral Link Clicks
Best Practices: The #1 tip to get you started!
See all 7 articles
2. Can I use ReferralCandy?
Can I use ReferralCandy?
7
Can I use ReferralCandy for my store's mobile app?
Can I run multiple campaigns for a single store?
Can I use ReferralCandy as an affiliate program?
Can I sign up for ReferralCandy with a Yahoo email address?
Can I run one referral program across multiple stores?
See all 7 articles
3. Referral Reward
Referral Reward
16
Can Referral Rewards be accumulated before being sent to advocates?
Referred Purchase Review Period feature
Why can't my Advocate use their Referral Reward coupon at checkout?
How to Create Coupon Codes
Are successful referrals detected automatically?
See all 16 articles
4. Friend Offer
Friend Offer
8
Are coupon codes in friend offers linked to advocates?
Can friends use their offers without logging into their user account in a Shopify store?
Offering a Custom Friend Offer using Promo Link
What happens when the friend offer expires?
What offers can be given out to referred friends?
See all 8 articles
5. Store Settings
Store Settings
10
Change my store's URL
Change the default language of the referral program
Change the timezone of my ReferralCandy account
Run your referral program in multiple languages
Enable multiple languages for your referral program
See all 10 articles
6. Emails & Pages
Emails & Pages
12
ReferralCandy Liquid
Customizing the text and styling of emails & pages
Change the layout and design of campaign emails
Change the logo used in my referral campaign
How do I edit my emails & pages without affecting my customers?
See all 12 articles
7. Campaign Settings
Campaign Settings
3
Toggling ReferralCandy Portal Access Settings
Include a delay in sending out the automatic post-purchase referral emails
Send reminder emails to my advocates at regular intervals
8. Social media sharing, widgets, and other features
Social media sharing, widgets, and other features
10
Referral Assistant
White Label Add-On for Old Dashboard: Full design (HTML & CSS) customization
Embed a sharing panel in my store
Widgets for your referral program that you can add to your online store
Show a post purchase popup to my customers
See all 10 articles
9. Integration
Integration
23
ReCharge auto apply coupon feature
Integration Overview: Different ways to integrate your store with ReferralCandy
Email Integration: Overview
Email Integration: Using ReferralCandy on your CrateJoy store
Email Integration: Forwarding/BCCing invoice emails to ReferralCandy
See all 23 articles
10. Campaign & Advocate Management
Campaign & Advocate Management
12
How can a customer participate in a referral program and become an advocate?
How can I invite past customers or website visitors to take part in my referral program?
How do non-customers / visitors to my site sign up to take part in my referral program?
Change customer's (your advocates) email address, first and last name
Ban an advocate from receiving future rewards
See all 12 articles
11. Fraud Prevention
Fraud Prevention
5
How can coupon code misuse be prevented?
Is my information safe?
How does ReferralCandy prevent campaign emails from being marked as spam?
Why does the Friend Landing Page show a blurred image in place of the coupon code?
Automated fraud prevention mechanisms for referral detection
12. Reports & Analytics
Reports & Analytics
3
What reports and statistics can I see for my campaign?
Tracking visitors to your referral program using Google Analytics
Tracking visitors from ReferralCandy to your store using Google Analytics
13. Advocates' Questions
Advocates' Questions
3
Viewing earned Referral Rewards (Advocates)
Why haven't I received my Referral Reward yet after referring a friend who has made a purchase?
Reset / Forgot my Password (Advocate)
14. Payment & Invoicing - Charges
Payment & Invoicing - Charges
11
I am unable enter my credit card details and I see an error when I do so, what is happening?
View my current bill
Why do I have to add my credit card or payment details during the risk-free trial?
How does ReferralCandy charge commission?
View / Change my current pricing plan
See all 11 articles
15. Account Management
Account Management
8
Contact ReferralCandy
Changing my admin email address
Forgot my admin email address
Changing my password
Reset / Forgot my password (Retailer)
See all 8 articles
16. Connected Apps
Connected Apps
4
How to use Mailchimp to send ReferralCandy links
Remarketing with Facebook Pixel to people who see your referral offer
Remarketing with AdRoll to people who see your referral offer
Remarketing with Google Ads to people who see your referral offer
Klaviyo
5
Integration: Using ReferralCandy with Klaviyo
Feature: Post Purchase Event for Klaviyo
Sample Implementation for Klaviyo
Feature: Klaviyo list sync invite feature
Klaviyo FAQ
