You can manually mark a non-referred purchase as a referral, and set which advocate and campaign that purchase was referred through.
Note: If your campaign is stopped or paused, rewards may be delayed or marked as non-rewardable. Activate your campaign to ensure rewards work as normal.
Marking a purchase as referred
To link a non-referred purchase to a contact and a campaign:
Go to your Purchases and referrals page:
From the ReferralCandy dashboard, go to My Store > Purchases & Referrals.
From your Shopify admin, go to Purchases & Referrals.
In the search bar, find the purchase using the associated name, email address, or reference ID.
Once the purchase is found:
On the ReferralCandy dashboard, click Confirm Referral under the Status column.
In Shopify admin, click Select referrer under the Referrer column. Click Select referrer.
A popup appears. Select the referring advocate in the contact list.
Click the Campaign dropdown and select the campaign that the purchase was referred through.
Note: Only the campaigns that the selected contact are enrolled in are selectable.
Click Confirm referral.
Once an advocate is set as a referrer, they will be eligible for the current referral reward that is set for your campaign on your Rewards page.
When will the advocate receive the reward? This depends on the type of reward you chose, the reward conditions you set, and if your campaign is stopped or paused. Learn more
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