Help Center
ReferralCandy Help Center
1. ReferralCandy Best Practices
Best Practices: The #1 tip to get you started!
Best Practices: How to Choose a Referral Reward for Your Store
Best Practices: How to Choose a Friend Offer for Your Store
Best Practices: How to Improve Your Referral Email Views
Best Practices: How to Improve Your Referral Link Clicks
Best Practices: How to Improve Your Referral Rate
A-Z Glossary of commonly used terms
2. Can I use ReferralCandy?
Can I use ReferralCandy if I'm not using a supported ecommerce platform?
Can I run multiple campaigns for a single store?
Can I run one referral program across multiple stores?
Can I run a referral program for B2B sales?
Can I use ReferralCandy for my store's mobile app?
Can I use ReferralCandy as an affiliate program?
3. Referral Reward
Referral Reward Types (for Advocates)
How to Create Coupon Codes
Are successful referrals detected automatically?
When will referral rewards be sent to an advocate?
Can Referral Rewards be accumulated before being sent to advocates?
Can I reward Advocates if their friends refer someone else (i.e. tiered rewards)?
Integrating Referral Rewards with my Advocate's membership account
How are cash rewards and donations paid out?
What happens if my advocate does not have a PayPal account (to send cash rewards to)?
What charities can my customers donate their cash rewards to?
Why can't my Advocate use their Referral Reward coupon at checkout?
Updating the currency used in my referral program
Setting a minimum purchase amount condition to count toward rewards
Referred Purchase Review Period feature
Setting the number of purchases a referred friend makes to count toward a referral reward for an advocate
Setting the number of rewardable referred purchases (referrals) to trigger a reward
How do I update my coupons? (Shopify users only)
4. Friend Offer
What offers can be given out to referred friends?
Will I have to create the Friend Offer coupon code or will ReferralCandy create them for me?
Offering a Custom Friend Offer (loyalty points, gift certificates, manual rewards)
What happens when the friend offer expires?
Why aren't my customers able to use the Friend Offer coupon at checkout?
Limiting Friend Offer Coupons to New Customers on Shopify
Why isn't there an option for Single-Use Coupon Codes for the Friend Offer?
Can friends use their offers without logging into their user account in a Shopify store?
Are coupon codes in friend offers linked to advocates?
5. Store Settings
Change the "Sent From" email address for my Referral Campaign emails
Change my store's URL
What is a referral link?
Is the referral link unique to each customer?
Customizing the referral link
Change the timezone of my ReferralCandy account
Change the default language of the referral program
Overview of language options
Run your referral program in multiple languages
Enable multiple languages for your referral program
New Referral Link format: What it is, and how it affects your referral program
6. Emails & Pages
ReferralCandy Liquid
Am I using the updated ReferralCandy dashboard?
What do campaign emails & pages look like?
Who sends out campaign emails?
What is the difference between Universal Settings and individual Page Settings
Change the logo used in my referral campaign
Customizing the text and styling of emails & pages
Change the layout and design of campaign emails
Customizing the layout and design of campaign pages
What is a ReferralCandy Advocate Portal?
Where is the ReferralCandy Portal hosted?
How do I edit my emails & pages without affecting my customers?
7. Campaign Settings
Include a delay in sending out the automatic post-purchase referral emails
Send reminder emails to my advocates at regular intervals
Toggling ReferralCandy Portal Access Settings
Disabling Pending Reward Emails
8. Social media sharing, widgets, and other features
Does ReferralCandy have social media integration?
Edit the default Twitter and Facebook sharing message
Widgets for your referral program that you can add to your online store
Embed a sharing panel in my store
Show a post purchase popup to my customers
Embed a Referral Widget that links to my store's ReferralCandy Portal Access Page
White Label Add-On for Old Dashboard: Full design (HTML & CSS) customization
Installing the Post-Purchase Popup Widget on CrateJoy
9. Integration
Integration Overview: Different ways to integrate your store with ReferralCandy
Email Integration: Overview
Email Integration: Add the referral tracking code
Email Integration: Forwarding/BCCing invoice emails to ReferralCandy
Email Integration: Using an image tracking pixel instead of a tracking code
Integration: Using ReferralCandy on your Shopify Store with ReCharge
Integration: Using ReferralCandy on your Shopify store with Recurring Orders App by Bold
Integration: Using ReferralCandy with Chargebee
Integration: Using ReferralCandy with PayWhirl
Javascript Integration
Javascript Integration with Post Purchase Popup
API Integration
Troubleshooting Email Integration with ReferralCandy
Troubleshooting Referral Detection
Email Integration: Using ReferralCandy on your CrateJoy store
Integration: Using ReferralCandy on your Woocommerce store
10. Campaign & Advocate Management
How can a customer participate in a referral program and become an advocate?
How can I invite past customers or website visitors to take part in my referral program?
How do non-customers / visitors to my site sign up to take part in my referral program?
Change advocate's email address, first and last name
Ban an advocate from receiving future rewards
Unsubscribe an advocate from my referral program
Delete a purchase and void a referral
Can I void a referral or delete a purchase after the review period is over?
Adding a referral to my campaign
What is the Invite Advocates feature?
How do I run an invite-only referral program?
Should I stop my referral program when I change my referral incentives?
How do I activate or stop my campaign?
11. Fraud Prevention
Automated fraud prevention mechanisms for referral detection
Why does the Friend Landing Page show a blurred image in place of the coupon code?
How can coupon code misuse be prevented?
Is my information safe?
How does ReferralCandy prevent campaign emails from being marked as spam?
12. Reports & Analytics
What reports and statistics can I see for my campaign?
Tracking the traffic from ReferralCandy in Google Analytics
13. Advocates' Questions
Reset / Forgot my Password (Advocate)
Viewing earned Referral Rewards (Advocates)
Why haven't I received my Referral Reward yet after referring a friend who has made a purchase?
14. Payment & Invoicing - Charges
How does the free trial work?
Why do I have to add my credit card or payment details during the risk-free trial?
I am unable enter my credit card details and I see an error when I do so, what is happening?
How does ReferralCandy charge commission?
Is commission charged on all purchases that a referred friend makes?
How are cash rewards or commissions calculated on referred purchases?
View my current bill
View / Change my current pricing plan
Where can I find a breakdown of invoices for my ReferralCandy account?
Updating your payment details
1099's and tax reporting
15. Account Management
Download a list of advocates involved in your referral program
Can I have multiple admin logins for one ReferralCandy account?
Forgot my admin email address
Changing my admin email address
Reset / Forgot my password (Retailer)
Changing my password
Deleting / Cancelling my account
Contact ReferralCandy
Have other questions?
Contact us
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Have other questions?
Contact us
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support@referralcandy.com
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