This article discusses features and capabilities available only for Shopify merchants. If you're using another platform, visit this article.
Important: uninstalling vs cancelling/deleting
If you uninstall ReferralCandy from Shopify, Shopify will stop future app subscription charges. However, uninstalling does not immediately delete your ReferralCandy account or data. If you uninstalled by accident (or uninstalled while troubleshooting), your ReferralCandy account and data are still saved and aren’t instantly deleted. Reinstall ReferralCandy in Shopify to restore access and continue using your existing settings and data (if you reinstall within a short period).
To fully cancel and request deletion of your ReferralCandy account/data, follow the steps below from inside the ReferralCandy app (recommended).
Already uninstalled?
Billing: Uninstalling stops future Shopify charges.
Account/data:
If you want to cancel and delete immediately, reinstall ReferralCandy, then follow the steps below.
If you don’t want to reinstall, you can leave it uninstalled and your account may be removed automatically after a short period.
Tip: Uninstalled while troubleshooting? Reinstalling restores access to your existing ReferralCandy data and settings.
Before you delete your account
Deleting your ReferralCandy account is permanent, and your data can’t be recovered.
Once deleted, the following will be disabled:
Account access
Campaigns
Pending rewards for advocates
Active referral links
Make sure you download or export anything you want to keep before deleting.
If you have pending rewards you want to ensure are fulfilled (for example, cash payouts), or you’re unsure what you may need to export (for example, contacts or billing history), contact a human support agent before cancelling. Otherwise, you can complete the cancellation on your own using the steps below.
Before you cancel: what you may still be billed for
Cancellation takes effect immediately, but charges depend on your billing cycle:
Base fee is billed in advance at the start of a billing period. If you’ve already been billed for your current period, it isn’t refundable or prorated.
Success fees are billed in arrears for eligible referral sales tracked in your most recent billing period, so you may still receive a final invoice for success fees after you cancel.
Tip: Open Billing first and note your next invoice date, then open your most recent paid invoice to see the billing period that was already billed.
How to cancel your plan and delete your account (Shopify)
These steps are the recommended way to cancel and request deletion (especially if you want to ensure everything is closed out immediately).
In Shopify admin, go to Apps → ReferralCandy.
In the ReferralCandy app menu, go to Account.
Open the Plans tab.
Scroll down to Delete account, then click Delete account.
In the confirmation window:
Tick all required checkboxes (acknowledging deletion is permanent and you’ve downloaded what you need).
Select your main reason for deleting.
Add any additional feedback (optional).
Click Cancel subscription and delete all data to confirm.
Tip: The final button may stay disabled until all required checkboxes are ticked.
