This article discusses features and capabilities available only for merchants on non-Shopify platforms. If you're using Shopify, visit this article.
Important
Removing ReferralCandy from your store (for example, removing a script/snippet, disabling widgets, or removing an integration) does not cancel your ReferralCandy subscription. Follow the instructions below from your ReferralCandy dashboard to cancel your plan and request deletion.
To cancel your plan and request permanent deletion of your ReferralCandy account data, follow the steps below from your ReferralCandy dashboard.
Before you delete your account
Deleting your ReferralCandy account is permanent, and your data can’t be recovered after.
Once deleted, the following will be disabled:
Account access
Campaigns
Pending rewards for advocates
Active referral links
Make sure to download or export any information you want to keep before proceeding.
If you have pending rewards you want to ensure are fulfilled (for example, cash payouts), or you’re unsure what exports you may need (for example, contacts or billing history), contact a human support agent before cancelling. Otherwise, it’s expected you’ll complete the cancellation on your own using the steps below.
Before you cancel: understand what may still be billed
Cancellation takes effect immediately, but charges depend on your billing cycle:
Base fee is billed in advance at the start of a billing period.
If it’s already been billed for your current period, it isn’t refundable or prorated.
Success fees are billed in arrears for eligible referral sales tracked in your most recent billing period.
You may still receive a final invoice for success fees after you cancel.
Tip: Open Billing first and note your next invoice date, then open your most recent paid invoice to see the billing period that was already billed.
How to cancel your plan and delete your account (Other Platforms)
From the ReferralCandy dashboard, go to Profile → My Profile.
Scroll down to the Cancel & Delete Account section.
Read the notes before you proceed.
Click I understand and want to proceed.
Fill out the exit form.
Click Cancel my subscription and delete all my data to confirm.
Tip: The final button may stay disabled until all required fields/checkboxes are completed.