This article discusses features and capabilities available only for merchants on non-Shopify platforms. If you're using Shopify, visit this article.
Important
Uninstalling ReferralCandy from your eCommerce platform does not cancel your subscription. Follow the instructions below to cancel or delete your account.
Once deleted, account access, campaigns, pending rewards for advocates, and active referral links will all be disabled. Make sure to download any information you want to retain before account deletion.
Cancelling/deleting your ReferralCandy account is permanent, and your data can’t be recovered after.
If you have pending rewards you want to make sure are fulfilled (for example, cash payouts), or you’re unsure what exports you may need (for example, contacts or billing history), you can contact a human support agent before cancelling. Otherwise, it’s expected you’ll complete the cancellation on your own using the steps below.
Before you cancel: understand what may still be billed
Cancellation takes effect immediately, but charges depend on your billing cycle:
Base fee is billed in advance at the start of a billing period. If it’s already been billed for your current period, it isn’t refundable or prorated.
Success fees are billed in arrears for eligible referral sales tracked in your most recent billing period, so you may still receive a final invoice for success fees after you cancel.
Tip: Open Billing first and note your next invoice date, then open your most recent paid invoice to see the billing period that was already billed.
How to cancel your plan and delete your account (Other Platforms)
From the ReferralCandy dashboard, go to Profile → My Profile.
Scroll down to the Cancel & Delete Account section.
Read the notes before you proceed.
Click I understand and want to proceed. A popup appears.
Fill out the exit form.
Click Cancel my subscription and delete all my data to confirm.
Tip: The final button may stay disabled until all required fields/checkboxes are completed.