The Fraud History page lets you review and verify suspicious referrals in your account, and check fraud-related actions you or the ReferralCandy system has taken against an Advocate.
Viewing Fraud History
Account level
Go to your Fraud Center:
From the ReferralCandy dashboard, go to My Store > Fraud Center.
From your Shopify admin, go to Fraud Center.
Click View Fraud History (Non-Shopify) or Fraud History (Shopify) to view all suspicious referral activities in your account.
Search using an Advocate’s email address and use the filter options to narrow down your search. You can filter by attributes or date range.
Review the suspicious referral activities.
Contact level (Non-Shopify)
If you're on the Contacts page, the system shows a warning if an Advocate has a history of suspicious activity, which you can review via the Fraud History page.
From the ReferralCandy dashboard, go to Contacts.
Find the Advocate using their name or email address.
Click the contact's name to access their details.
The system detects if an Advocate has a history of suspicious activity:
In the warning message, click Fraud History to quickly navigate to the list of all the suspicious referral activities made by that Advocate.
Toggle on Exclude from suspicious referral detection to exempt the Advocate's referrals from being marked as suspicious.
Review the Advocate's suspicious referral activities.
Reviewing suspicious activities (Non-Shopify)
When you see the results in Fraud History, you can review and verify the suspicious referral activities on your end. To take action, click the referrals that are marked as suspicious to access the Purchase Information page. You can choose to either ignore or delete and disqualify the referred purchase.
Note: If you ignore a referred purchase that's Marked Suspicious, ReferralCandy will proceed to send out the reward if eligible, after the review period has elapsed.
What are actions taken by "ReferralCandy"?
What are actions taken by "ReferralCandy"?
Any action you take, such as deleting or disqualifying a referred purchase, is tagged as You under the By column on the Fraud History page.
Actions taken by ReferralCandy are the following:
Any purchase that's Marked Suspicious by the system that you haven't taken an action on yet.
If you reached out to ReferralCandy to perform a fraud-related action, such as disqualifying or deleting a suspicious referral.
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