# ReferralCandy Help Center

> Everything you need to turn word of mouth into revenue

## Getting Started

- [ReferralCandy 101](https://help.referralcandy.com/en/articles/6490013-referralcandy-101.md): How referral programs work with ReferralCandy — roles, enrollment, the referral workflow, and rewards at a glance.
- [Campaign enrollment](https://help.referralcandy.com/en/articles/2457851-campaign-enrollment.md): Ways your customers can participate in your referral program and become an advocate or affiliate
- [\[Shopify\] Getting started with ReferralCandy](https://help.referralcandy.com/en/articles/7832397-shopify-getting-started-with-referralcandy.md): Set up ReferralCandy on your Shopify store and launch your first referral campaign — install, set rewards, customize, test, and go live.
- [\[Other Platforms\] Getting started with ReferralCandy](https://help.referralcandy.com/en/articles/12131643-other-platforms-getting-started-with-referralcandy.md): Set up ReferralCandy on your ecommerce platform and launch your first referral campaign — connect your store, set rewards, and go live.
- [What do campaign emails & pages look like?](https://help.referralcandy.com/en/articles/2457818-what-do-campaign-emails-pages-look-like.md): See sample screenshots of the emails, pages, and widgets your customers see at each step of your referral program.
- [Can I use ReferralCandy if I'm not using a supported eCommerce platform?](https://help.referralcandy.com/en/articles/2457798-can-i-use-referralcandy-if-i-m-not-using-a-supported-ecommerce-platform.md): Yes — ReferralCandy works with most custom and unsupported platforms. What the integration needs, your three connection options, and which platform types can't integrate.
- [The \#1 tip to get you started!](https://help.referralcandy.com/en/articles/2457801-the-1-tip-to-get-you-started.md): How to make your referral program successful
- [Choosing referral rewards](https://help.referralcandy.com/en/articles/2457789-choosing-referral-rewards.md): How to choose the right referral reward for your store
- [Choosing friend offers](https://help.referralcandy.com/en/articles/2457776-choosing-friend-offers.md): How to choose the right friend offer for your store
- [Promoting your referral program](https://help.referralcandy.com/en/articles/2457772-promoting-your-referral-program.md): How to improve your referral email views
- [Getting referrals to go to your store](https://help.referralcandy.com/en/articles/2457810-getting-referrals-to-go-to-your-store.md): How to improve social media shares about your referral program

## Setting Up Rewards

- [Advocate reward types](https://help.referralcandy.com/en/articles/2457813-advocate-reward-types.md): Overview of the advocate reward types ReferralCandy supports — coupon, cash, custom, store credits, and Buy X Get Y — plus combining and tiering rewards.
- [Using FlexiTiers to set up tiered rewards](https://help.referralcandy.com/en/articles/10335770-using-flexitiers-to-set-up-tiered-rewards.md): Set up tiered rewards with FlexiTiers — give advocates better rewards as they hit referral milestones, combine rewards, set progression rules and a maximum, and track tiers.
- [\[Shopify\] Advocate Reward: Coupon](https://help.referralcandy.com/en/articles/9948377-shopify-advocate-reward-coupon.md): Send a discount voucher or coupon to advocates who successfully refer
- [\[Other Platforms\] Advocate Reward: Coupon](https://help.referralcandy.com/en/articles/11886440-other-platforms-advocate-reward-coupon.md): Send a discount voucher or coupon to advocates who successfully refer
- [Advocate Reward: Cash](https://help.referralcandy.com/en/articles/9948421-advocate-reward-cash.md): How cash rewards work across PayPal, Tremendous, and self-managed payouts — availability, timing, funding, and changing your payout method.
- [\[Shopify\] Advocate reward: Store credits](https://help.referralcandy.com/en/articles/10840654-shopify-advocate-reward-store-credits.md): Send store credit to advocates/affiliates in Shopify \(so they can redeem it on future purchases\).
- [\[Shopify\] Buy X Get Y coupon](https://help.referralcandy.com/en/articles/12117675-shopify-buy-x-get-y-coupon.md): Set up the Buy X Get Y coupon on Shopify: define the purchase a customer must make and the free or discounted item they earn.
- [Advocate Reward: Custom](https://help.referralcandy.com/en/articles/9948468-advocate-reward-custom.md): Give advocates and affiliates a reward you fulfill yourself — gift cards, merchandise, or points — and track referrals to deliver it.
- [\[Shopify\] Setting up a coupon reward](https://help.referralcandy.com/en/articles/2457806-shopify-setting-up-a-coupon-reward.md): How to update the reward settings for advocate and friend offer coupons
- [\[Shopify\] Using coupon on products managed by subscription apps](https://help.referralcandy.com/en/articles/7188109-shopify-using-coupon-on-products-managed-by-subscription-apps.md): Enable ReferralCandy coupon rewards on subscription products managed by Shopify subscription apps \(Recharge, Skio, Loop, and more\)
- [\[Other Platforms\] How to create coupon codes](https://help.referralcandy.com/en/articles/2457805-other-platforms-how-to-create-coupon-codes.md): Create coupon codes in your store and upload them to ReferralCandy for your advocate reward and friend offer.
- [Custom reward: Accumulating referral rewards in your own platform](https://help.referralcandy.com/en/articles/2457791-custom-reward-accumulating-referral-rewards-in-your-own-platform.md): Use a ReferralCandy webhook to receive each referred purchase in real time and credit custom rewards automatically in your own system.
- [Why won't a friend offer or reward coupon apply at checkout?](https://help.referralcandy.com/en/articles/2457787-why-won-t-a-friend-offer-or-reward-coupon-apply-at-checkout.md): Troubleshoot a friend offer or advocate reward coupon that won't apply at checkout: code missing, expired, store conditions, or eligibility rules.
- [Friend offer types](https://help.referralcandy.com/en/articles/2457796-friend-offer-types.md): Friend offer types you can give referred friends — amount off coupon, Buy X Get Y, free shipping, Promo, or nothing — and how each works.
- [\[Shopify\] Free shipping coupon](https://help.referralcandy.com/en/articles/17055403-shopify-free-shipping-coupon.md): Set up the free shipping friend offer on Shopify: shipping coverage, rate exclusion, minimum order, expiry and combinations.
- [\[Other Platforms\] Why isn't there an option for single-use coupon codes for the friend offer?](https://help.referralcandy.com/en/articles/2457786-other-platforms-why-isn-t-there-an-option-for-single-use-coupon-codes-for-the-friend-offer.md): Why the friend offer is a single multi-use coupon code, why single-use codes wouldn't prevent misuse, and what actually protects you.
- [\[Other Platforms\] Using a promo link](https://help.referralcandy.com/en/articles/2457795-other-platforms-using-a-promo-link.md): Set up a Promo link friend offer on non-Shopify platforms — redirect referred friends to a custom offer URL you host.
- [\[Shopify\] Setting a purchase review period](https://help.referralcandy.com/en/articles/2457793-shopify-setting-a-purchase-review-period.md): Set a purchase review period to validate referred purchases
- [\[Other Platforms\] Setting a purchase review period](https://help.referralcandy.com/en/articles/11951001-other-platforms-setting-a-purchase-review-period.md): Set a purchase review period to validate referred purchases
- [Reward conditions](https://help.referralcandy.com/en/articles/2457788-reward-conditions.md): Configure when a referred friend's purchase earns a reward for the advocate — including the minimum purchase amount, which purchases count, and how many rewards each advocate can earn.
- [\[Other Platforms\] Setting the required number of referrals](https://help.referralcandy.com/en/articles/2457800-other-platforms-setting-the-required-number-of-referrals.md): Set the number of referral purchases needed before an advocate gets a reward

## Campaign: Managing Settings

- [Campaign states](https://help.referralcandy.com/en/articles/8469203-campaign-states.md): What Live, Paused, and Stopped mean for enrollment, emails, widgets, and rewards — and how to change your campaign's state.
- [\[Shopify\] Creating a campaign](https://help.referralcandy.com/en/articles/10138123-shopify-creating-a-campaign.md)
- [\[Other Platforms\] Creating a campaign](https://help.referralcandy.com/en/articles/11984704-other-platforms-creating-a-campaign.md): Create a refer-a-friend or affiliate campaign, choose the affiliate campaign type, and activate it when your setup is complete.
- [Understanding segments and target audience](https://help.referralcandy.com/en/articles/6657671-understanding-segments-and-target-audience.md): Create segments to target specific customer groups who can enroll in your referral program
- [Using segments in ReferralCandy and Klaviyo](https://help.referralcandy.com/en/articles/6799366-using-segments-in-referralcandy-and-klaviyo.md)
- [Managing campaign email settings](https://help.referralcandy.com/en/articles/6656647-managing-campaign-email-settings.md): Overview of your campaign email settings — welcome, reminder, reward, and win-back emails — plus the marketing-email preference override.
- [Managing affiliate signups](https://help.referralcandy.com/en/articles/10138727-managing-affiliate-signups.md): Control how affiliates join your program: share your join page, invite people directly, and review applicants before they join.
- [Email settings: Welcome email](https://help.referralcandy.com/en/articles/10011253-email-settings-welcome-email.md): Enable the welcome email that announces your referral program, time when it sends, and choose which social sharing icons it shows.
- [Email settings: Reminder emails](https://help.referralcandy.com/en/articles/2457832-email-settings-reminder-emails.md): Remind advocates about your referral program if they haven't referred anyone yet
- [Email settings: Reward emails](https://help.referralcandy.com/en/articles/10011256-email-settings-reward-emails.md): Turn on pending, successful, and ineligible reward emails so advocates get status updates throughout their referral journey.
- [Email settings: Win-back email](https://help.referralcandy.com/en/articles/10011258-email-settings-win-back-email.md): Schedule a one-time win-back email to re-engage lapsed advocates, set its conditions, and cancel or reschedule it anytime.
- [\[Shopify\] Marketing email preferences](https://help.referralcandy.com/en/articles/10011259-shopify-marketing-email-preferences.md)
- [\[Other Platforms\] Marketing email preferences](https://help.referralcandy.com/en/articles/11984478-other-platforms-marketing-email-preferences.md)

## Campaign: Optimizing & Customizing

- [\[Shopify\] Referral extension](https://help.referralcandy.com/en/articles/8899389-shopify-referral-extension.md): Add the Referral extension app block to Shopify’s checkout Thank you page. Edit the widget message \(Header/Body/Button\) in ReferralCandy \(Campaigns \> Widgets\), then adjust the block’s design settin...
- [\[Shopify\] Join block](https://help.referralcandy.com/en/articles/10273455-shopify-join-block.md): Let customers sign up for your referral or affiliate program using an embedded signup form \(app block\) on your Shopify Online Store pages.
- [\[Shopify\] Friend offer landing page and popup](https://help.referralcandy.com/en/articles/9735668-shopify-friend-offer-landing-page-and-popup.md): Configure the Shopify friend offer landing — choose between the dedicated landing page or storefront popup, pick from 8 layouts, and customize copy and design in the ReferralCandy Theme editor.
- [\[Shopify\] Customer referral details extension](https://help.referralcandy.com/en/articles/10264502-shopify-customer-referral-details-extension.md): Show a “Referral details” page inside Shopify customer accounts so logged-in customers can view/share their referral link and track rewards.
- [\[Shopify\] Using a floating Referral Widget \(legacy\)](https://help.referralcandy.com/en/articles/13915379-shopify-using-a-floating-referral-widget-legacy.md): Add a small floating “Refer a friend” widget to your Shopify storefront that stays in the corner of the page and lets customers sign up and share their referral link.
- [\[Shopify\] Widgets for your referral program](https://help.referralcandy.com/en/articles/2457812-shopify-widgets-for-your-referral-program.md): A quick guide to which ReferralCandy widgets and widget-related surfaces exist on Shopify, where each one is enabled, and whether it is edited in Widgets, Shopify editors, or ReferralCandy Themes /...
- [\[Other Platforms\] Showing a post-purchase popup to customers](https://help.referralcandy.com/en/articles/2457831-other-platforms-showing-a-post-purchase-popup-to-customers.md): Install the post-purchase popup on your store's purchase-completed page to invite customers to sign up for your referral program right after checkout.
- [\[Other Platforms\] Embedded signup](https://help.referralcandy.com/en/articles/2457825-other-platforms-embedded-signup.md): Embed a referral signup form on any page of your storefront. Optionally pre-fill it with logged-in customer details for a seamless experience.
- [\[Other Platforms\] Using a floating Referral Widget](https://help.referralcandy.com/en/articles/2457842-other-platforms-using-a-floating-referral-widget.md): Add a small floating “Refer a friend” widget to your storefront that stays in the corner of the page and lets customers sign up and share their referral link.
- [Control cookie consent on your friend landing pages](https://help.referralcandy.com/en/articles/4276716-control-cookie-consent-on-your-friend-landing-pages.md): Manage cookies to comply with GDPR and CCPA
- [\[Cratejoy\] Embedding the post-purchase popup widget on Cratejoy](https://help.referralcandy.com/en/articles/2457843-cratejoy-embedding-the-post-purchase-popup-widget-on-cratejoy.md): Add the post-purchase popup widget to your CrateJoy store
- [\[Other Platforms\] Widgets for your referral program](https://help.referralcandy.com/en/articles/12010308-other-platforms-widgets-for-your-referral-program.md): A quick guide to which ReferralCandy widgets exist for Other Platforms merchants, where each fits in the customer flow, and where each is installed and customized.
- [\[Shopify\] Customizing your referral emails, pages, and widgets](https://help.referralcandy.com/en/articles/2457878-shopify-customizing-your-referral-emails-pages-and-widgets.md): Customize the text, branding, and content of your Shopify referral campaign emails, pages, and supported widgets in the Visual Editor.
- [What advocates see after signing up](https://help.referralcandy.com/en/articles/15123784-what-advocates-see-after-signing-up.md): What advocates experience after signing up — their Share Page, the rewards dashboard, and the emailed sign-in link.
- [Join Page](https://help.referralcandy.com/en/articles/15123794-join-page.md): Your campaign's hosted referral signup page — a link you can share via email, social, or anywhere else. Find it on your campaign overview and customize the design in the Themes editor.
- [\[Other Platforms\] Customizing your referral emails, pages, and widgets](https://help.referralcandy.com/en/articles/12001450-other-platforms-customizing-your-referral-emails-pages-and-widgets.md): Customize the text, branding, and content of your referral campaign emails, pages, and supported widgets in the Visual Editor.
- [Using Liquid to customize your emails and pages](https://help.referralcandy.com/en/articles/2457911-using-liquid-to-customize-your-emails-and-pages.md): Use Liquid variables to add dynamic content — like an advocate's name, offer, or reward — to your ReferralCandy emails and pages.
- [Editing the default X, Facebook and WhatsApp sharing message](https://help.referralcandy.com/en/articles/2457841-editing-the-default-x-facebook-and-whatsapp-sharing-message.md): Customize the default X, Facebook, and WhatsApp sharing messages and images your advocates post when they share their referral link.
- [A/B testing](https://help.referralcandy.com/en/articles/11552616-a-b-testing.md): Compare rewards, friend offers, or welcome email copy with A/B testing to see which version drives more referrals.

## Loyalty Campaigns

- [\[Shopify\] Setting up a loyalty campaign](https://help.referralcandy.com/en/articles/15452387-shopify-setting-up-a-loyalty-campaign.md): Reward repeat purchases with Shopify store credit: create a loyalty campaign, choose who's enrolled, customize its emails, and set it live.
- [\[Shopify\] How loyalty store credit works](https://help.referralcandy.com/en/articles/15452617-shopify-how-loyalty-store-credit-works.md): When loyalty store credit is earned, released, and adjusted — qualifying purchases, fulfillment timing, refunds, and stopping a campaign.

## Store Integrations

- [\[Shopify\] Integration: ReferralCandy with Recharge \(Shopify Checkout Integration\)](https://help.referralcandy.com/en/articles/6643709-shopify-integration-referralcandy-with-recharge-shopify-checkout-integration.md): Connect your Recharge account to ReferralCandy so advocates can apply reward codes to existing subscriptions.
- [\[Shopify\] Integration: ReferralCandy with Bold Subscriptions](https://help.referralcandy.com/en/articles/2457837-shopify-integration-referralcandy-with-bold-subscriptions.md): Reward referrals on subscription products managed by Bold Subscriptions \(formerly Recurring Orders\) on your Shopify store.
- [Integration overview](https://help.referralcandy.com/en/articles/2457839-integration-overview.md): How to connect your store to ReferralCandy — the Shopify app, platform guides, and the Email, JavaScript, and API connection types.
- [\[Other Platforms\] Email integration overview](https://help.referralcandy.com/en/articles/2457827-other-platforms-email-integration-overview.md): Connect your store to ReferralCandy with the Email connection type — BCC invoice emails plus a tracking code; no coding needed.
- [\[Other Platforms\] Email integration: Sending invoice emails](https://help.referralcandy.com/en/articles/6636932-other-platforms-email-integration-sending-invoice-emails.md): What your invoice emails must include, how to forward them to ReferralCandy, and how they're parsed to track referrals
- [\[Other Platforms\] Email and API integrations: Adding the referral tracking code](https://help.referralcandy.com/en/articles/2457830-other-platforms-email-and-api-integrations-adding-the-referral-tracking-code.md): Where to find your referral tracking code and how to add it to your purchase completed page for email and API integrations
- [\[Cratejoy\] Email integration guide](https://help.referralcandy.com/en/articles/2457857-cratejoy-email-integration-guide.md): Connect your Cratejoy store to ReferralCandy with the email integration — forwarding setup, tracking code, and notification template.
- [\[Other Platforms\] JavaScript integration](https://help.referralcandy.com/en/articles/2457891-other-platforms-javascript-integration.md): How to set up the JavaScript integration: add the tracking code to your purchase completed page, show the post-purchase popup, and test it
- [\[Other Platforms\] API integration guide](https://help.referralcandy.com/en/articles/2457871-other-platforms-api-integration-guide.md): Connect your store to ReferralCandy through the API — setup steps, tracking code, other API methods, and common errors.
- [\[WooCommerce\] Integration guide](https://help.referralcandy.com/en/articles/2457859-woocommerce-integration-guide.md): Connect your WooCommerce store to ReferralCandy, and what to do if you're already on plugin 2.x
- [Integration: Using ReferralCandy on your Sticky.io subscription platform](https://help.referralcandy.com/en/articles/2457850-integration-using-referralcandy-on-your-sticky-io-subscription-platform.md): Connect ReferralCandy to your Sticky.io subscription platform using Sticky.io's integration guide
- [Integration: Using ReferralCandy with PayWhirl](https://help.referralcandy.com/en/articles/2457834-integration-using-referralcandy-with-paywhirl.md): Connect ReferralCandy to your PayWhirl subscription store using PayWhirl's integration guide
- [Integration: Using ReferralCandy with Zapier](https://help.referralcandy.com/en/articles/9853421-integration-using-referralcandy-with-zapier.md): Use Zapier to connect ReferralCandy to your marketing platform
- [\[Magento\] Integration guide for Magento 2](https://help.referralcandy.com/en/articles/6643769-magento-integration-guide-for-magento-2.md): Install ReferralCandy on your Magento 2 store
- [Integration: Acuity Scheduling](https://help.referralcandy.com/en/articles/6643775-integration-acuity-scheduling.md): Connect Acuity Scheduling with ReferralCandy
- [\[Squarespace\] Integration guide](https://help.referralcandy.com/en/articles/2457869-squarespace-integration-guide.md): Connect your Squarespace store to ReferralCandy, set up friend offer coupons, and see how Squarespace referrals are detected.
- [Integration: LearnWorlds](https://help.referralcandy.com/en/articles/10072576-integration-learnworlds.md): Connect your ReferralCandy account with LearnWorlds

## Third-Party Integrations

- [Integration: Using ReferralCandy with Klaviyo](https://help.referralcandy.com/en/articles/6647229-integration-using-referralcandy-with-klaviyo.md)
- [Klaviyo: ReferralCandy events and custom properties](https://help.referralcandy.com/en/articles/6647230-klaviyo-referralcandy-events-and-custom-properties.md): ReferralCandy events and custom properties you can use in your Klaviyo flows
- [Klaviyo: Setting up your email flows](https://help.referralcandy.com/en/articles/6647231-klaviyo-setting-up-your-email-flows.md): Insert ReferralCandy custom properties into your Klaviyo email flows
- [Klaviyo flows: Sending a referral email upon enrollment](https://help.referralcandy.com/en/articles/6647233-klaviyo-flows-sending-a-referral-email-upon-enrollment.md): Create a flow that sends an email when a customer is enrolled
- [Klaviyo flows: Sending reward notifications](https://help.referralcandy.com/en/articles/6647239-klaviyo-flows-sending-reward-notifications.md): Sample flows that are triggered when an advocate makes a referral
- [Klaviyo flows: Additional notifications](https://help.referralcandy.com/en/articles/6647240-klaviyo-flows-additional-notifications.md): Create flows for when an advocate unsubscribes or is removed from your referral program
- [Klaviyo: Import past customers to ReferralCandy](https://help.referralcandy.com/en/articles/6647241-klaviyo-import-past-customers-to-referralcandy.md): Add your Klaviyo customer lists to ReferralCandy
- [Integration: Tremendous](https://help.referralcandy.com/en/articles/13424945-integration-tremendous.md): Connect Tremendous to send cash rewards through a flexible reward-claim experience, with direct funding options that can pay out faster.
- [Integration: Using ReferralCandy with Mailchimp](https://help.referralcandy.com/en/articles/2692650-integration-using-referralcandy-with-mailchimp.md): Sync your Mailchimp lists with ReferralCandy and add each subscriber's referral link to your Mailchimp emails with a merge tag.
- [Integration: Remarketing with Meta \(Facebook\) Pixel](https://help.referralcandy.com/en/articles/2888092-integration-remarketing-with-meta-facebook-pixel.md): Increase the ROI of your Facebook Ads by retargeting the leads your customers are already bringing you
- [Integration: Remarketing with AdRoll](https://help.referralcandy.com/en/articles/2938751-integration-remarketing-with-adroll.md): Increase the ROI of your AdRoll Ads by retargeting the leads your customers are already bringing you
- [Integration: Remarketing with Google Ads](https://help.referralcandy.com/en/articles/2888227-integration-remarketing-with-google-ads.md): Increase the ROI of your Google Ads by retargeting the leads your customers are already bringing you
- [Integration: Using ReferralCandy with Fomo](https://help.referralcandy.com/en/articles/2457899-integration-using-referralcandy-with-fomo.md): Show recent referral activity as Fomo social-proof notifications by connecting ReferralCandy to Fomo
- [Integration: Using ReferralCandy with Brevo](https://help.referralcandy.com/en/articles/16992135-integration-using-referralcandy-with-brevo.md): Import Brevo contacts as advocates, add referral links to your emails, and trigger Brevo automations with ReferralCandy events.
- [Integration: Using ReferralCandy with Shopify Buy Button](https://help.referralcandy.com/en/articles/2457855-integration-using-referralcandy-with-shopify-buy-button.md): Connect your store to ReferralCandy when you sell through the Shopify Buy Button.
- [\[Shopify\] Integration: Embedded signup widget with EComposer](https://help.referralcandy.com/en/articles/7991159-shopify-integration-embedded-signup-widget-with-ecomposer.md): Use EComposer's drag-and-drop page builder to add ReferralCandy widgets to pages on your Shopify store.
- [Integration: Using ReferralCandy with S Loyalty](https://help.referralcandy.com/en/articles/8646095-integration-using-referralcandy-with-s-loyalty.md): Reward your advocates with SLoyalty points when they refer
- [Integration: Using ReferralCandy with Customer.io](https://help.referralcandy.com/en/articles/15985189-integration-using-referralcandy-with-customer-io.md): Import Customer.io contacts as advocates, add referral links to your emails, and trigger automations with ReferralCandy events
- [Integration: Using ReferralCandy with Omnisend](https://help.referralcandy.com/en/articles/16358044-integration-using-referralcandy-with-omnisend.md): Import Omnisend contacts as advocates, add referral links to your emails, and trigger automations with ReferralCandy events
- [Integration: Using ReferralCandy with Gorgias](https://help.referralcandy.com/en/articles/16881372-integration-using-referralcandy-with-gorgias.md): Connect Gorgias to ReferralCandy so your support agents see each customer's advocate status, referrals, and rewards on their tickets.

## Analytics, Reports & Fraud Prevention

- [How to handle fraud](https://help.referralcandy.com/en/articles/6643979-how-to-handle-fraud.md): How ReferralCandy detects fraud, what a "suspicious" flag means, and how to investigate and act on a flagged referral.
- [\[Shopify\] Viewing Fraud History](https://help.referralcandy.com/en/articles/6644001-shopify-viewing-fraud-history.md): Check fraud-related past actions you've taken against an advocate
- [\[Other Platforms\] Viewing Fraud History](https://help.referralcandy.com/en/articles/12035072-other-platforms-viewing-fraud-history.md): Check fraud-related past actions you've taken against an advocate
- [How does ReferralCandy prevent campaign emails from being marked as spam?](https://help.referralcandy.com/en/articles/2457861-how-does-referralcandy-prevent-campaign-emails-from-being-marked-as-spam.md)
- [Automated fraud prevention mechanisms](https://help.referralcandy.com/en/articles/2457877-automated-fraud-prevention-mechanisms.md): What ReferralCandy detects automatically — referrals blocked outright, referrals flagged for review, and the tools that work alongside detection.
- [\[Shopify\] Analytics and reports](https://help.referralcandy.com/en/articles/2457908-shopify-analytics-and-reports.md): View and export your referral and affiliate program performance data in Shopify admin.
- [\[Other Platforms\] Analytics and reports](https://help.referralcandy.com/en/articles/12035297-other-platforms-analytics-and-reports.md): View and export your referral and affiliate program performance data in your ReferralCandy dashboard.
- [Integrating Google Analytics with ReferralCandy](https://help.referralcandy.com/en/articles/2833838-integrating-google-analytics-with-referralcandy.md): Integrate Google Analytics to track visitors to your referral program
- [Using Google Analytics from your store](https://help.referralcandy.com/en/articles/2457872-using-google-analytics-from-your-store.md): Track visitors from ReferralCandy to your store using Google Analytics

## Account & Store Settings

- [Changing your store's URL](https://help.referralcandy.com/en/articles/2457852-changing-your-store-s-url.md): Redirect referred friends to your store when they click the referral link
- [Changing the default language of the referral program](https://help.referralcandy.com/en/articles/2457853-changing-the-default-language-of-the-referral-program.md): Set a default language for your campaign's emails and pages
- [Changing your time zone](https://help.referralcandy.com/en/articles/2457821-changing-your-time-zone.md): Set a default timezone to correctly track incoming referral purchases
- [Updating currency settings](https://help.referralcandy.com/en/articles/2457790-updating-currency-settings.md): How to change the currency used in your referral program
- [Running your referral program in multiple languages](https://help.referralcandy.com/en/articles/2457826-running-your-referral-program-in-multiple-languages.md): Set up multiple languages based on your store's integration with ReferralCandy
- [Enabling multiple languages for your campaign](https://help.referralcandy.com/en/articles/2457822-enabling-multiple-languages-for-your-campaign.md): Set multi-language emails, pages, and widgets for your campaign, with separate steps for Shopify and Other Platforms.
- [Setting up a custom email domain](https://help.referralcandy.com/en/articles/2457836-setting-up-a-custom-email-domain.md): Send referral emails from your own address: add your sender email, set up DKIM, and strengthen delivery with DMARC and SPF.
- [Running a campaign in an unsupported language?](https://help.referralcandy.com/en/articles/2457804-running-a-campaign-in-an-unsupported-language.md)
- [Customizing your referral program’s unique subdomain](https://help.referralcandy.com/en/articles/2457849-customizing-your-referral-program-s-unique-subdomain.md): Edit the subdomain of your advocate's unique referral link
- [Plans, Billing, Billing History, and Payments](https://help.referralcandy.com/en/articles/2457889-plans-billing-billing-history-and-payments.md): Use the Account tabs \(Plans, Billing, Billing History, and Payments\) to manage your plan, review current and past invoices, export invoices, and update payment details.
- [How are cash rewards or success fees calculated on referred purchases?](https://help.referralcandy.com/en/articles/2457876-how-are-cash-rewards-or-success-fees-calculated-on-referred-purchases.md): How ReferralCandy calculates cash rewards and success fees, which referred orders are charged, and when you're billed.
- [1099's and tax reporting](https://help.referralcandy.com/en/articles/2457885-1099-s-and-tax-reporting.md)
- [\[Shopify\] Updating your payment details](https://help.referralcandy.com/en/articles/2457894-shopify-updating-your-payment-details.md)
- [\[Other Platforms\] Updating your payment details](https://help.referralcandy.com/en/articles/12035371-other-platforms-updating-your-payment-details.md)
- [Why can't I enter or update my credit card details?](https://help.referralcandy.com/en/articles/2457886-why-can-t-i-enter-or-update-my-credit-card-details.md)
- [How does the free trial work?](https://help.referralcandy.com/en/articles/2457890-how-does-the-free-trial-work.md): How ReferralCandy's 7-day free trial works — when billing starts after it ends, and what happens if you cancel during the trial.
- [Cancellation and refund policy](https://help.referralcandy.com/en/articles/6694719-cancellation-and-refund-policy.md): Cancel your ReferralCandy plan at any time, understand what may still be billed, and why we don’t offer prorated refunds.
- [Account states](https://help.referralcandy.com/en/articles/8056659-account-states.md): Understand what “Active” vs “Suspended” means, what stops working, and what happens to existing referrals and coupon codes.
- [Setting up two-factor authentication \(2FA\)](https://help.referralcandy.com/en/articles/15461514-setting-up-two-factor-authentication-2fa.md): Add a second sign-in step to your ReferralCandy dashboard login with an authenticator app — turn 2FA on or off anytime.
- [Setting up a custom domain for your referral portal](https://help.referralcandy.com/en/articles/15465049-setting-up-a-custom-domain-for-your-referral-portal.md): Serve your referral links, advocate portal, and friend offer page from your own branded subdomain instead of yourstore.refr.cc.
- [\[Shopify\] Managing your account settings](https://help.referralcandy.com/en/articles/2457902-shopify-managing-your-account-settings.md): Change your admin email address, manage your profile details, and choose which automated alerts ReferralCandy sends you.
- [\[Other Platforms\] Managing your account settings](https://help.referralcandy.com/en/articles/12042711-other-platforms-managing-your-account-settings.md): Change your admin and login email addresses, update or reset your password, and choose which automated alerts you receive.
- [Cancelling and deleting your ReferralCandy account](https://help.referralcandy.com/en/articles/2457904-cancelling-and-deleting-your-referralcandy-account.md): Cancel your ReferralCandy plan and permanently delete your account data — steps for Shopify and all other platforms.
- [ReferralCandy data protection & security FAQ](https://help.referralcandy.com/en/articles/14072157-referralcandy-data-protection-security-faq.md): Answers to common questions about how ReferralCandy stores, processes, protects, and deletes personal data.

## Managing Contacts & Referrals

- [Viewing and searching your contacts \(customers\)](https://help.referralcandy.com/en/articles/13045311-viewing-and-searching-your-contacts-customers.md): Learn how to use the ReferralCandy Contacts page to view and search your customers, check email subscription status and last email status, export contacts, and unsubscribe customers. Works for both...
- [\[Shopify\] Viewing individual contact information](https://help.referralcandy.com/en/articles/11320794-shopify-viewing-individual-contact-information.md)
- [\[Other Platforms\] Viewing individual contact information](https://help.referralcandy.com/en/articles/12042791-other-platforms-viewing-individual-contact-information.md)
- [Importing customers to a segment](https://help.referralcandy.com/en/articles/2457897-importing-customers-to-a-segment.md): Manually import customers to a segment
- [\[Shopify\] How to edit contacts](https://help.referralcandy.com/en/articles/2457862-shopify-how-to-edit-contacts.md): Change your ReferralCandy customer's information
- [\[Other Platforms\] How to edit contacts](https://help.referralcandy.com/en/articles/12042845-other-platforms-how-to-edit-contacts.md): Change your ReferralCandy customer's information
- [\[Shopify\] How to ban a contact](https://help.referralcandy.com/en/articles/2457879-shopify-how-to-ban-a-contact.md): Prevent advocates from referring or getting rewards when they violate your store's policies
- [\[Other Platforms\] How to ban a contact](https://help.referralcandy.com/en/articles/12042892-other-platforms-how-to-ban-a-contact.md): Prevent advocates from referring or getting rewards when they violate your store's policies
- [\[Shopify\] How to subscribe/unsubscribe or delete contacts](https://help.referralcandy.com/en/articles/2457864-shopify-how-to-subscribe-unsubscribe-or-delete-contacts.md): Stop a contact from receiving ReferralCandy campaign emails — or remove the contact entirely.
- [\[Other Platforms\] How to subscribe/unsubscribe or delete contacts](https://help.referralcandy.com/en/articles/12052444-other-platforms-how-to-subscribe-unsubscribe-or-delete-contacts.md): Stop an advocate from receiving email communications about your referral program
- [\[Shopify\] Downloading a list of your customers](https://help.referralcandy.com/en/articles/2457895-shopify-downloading-a-list-of-your-customers.md): Export a CSV list of advocates enrolled in your referral program
- [\[Other Platforms\] Downloading a list of your customers](https://help.referralcandy.com/en/articles/12052505-other-platforms-downloading-a-list-of-your-customers.md): Export a CSV list of advocates enrolled in your referral program
- [Advocate and affiliate portals](https://help.referralcandy.com/en/articles/2457815-advocate-and-affiliate-portals.md): How advocates and affiliates access their ReferralCandy-hosted portal, where to find your campaign's portal URL, and what each portal shows.
- [\[Shopify\] Customizing an advocate or affiliate's referral code](https://help.referralcandy.com/en/articles/10175059-shopify-customizing-an-advocate-or-affiliate-s-referral-code.md): You can customize an advocate or affiliate’s referral code if your campaign uses Coupon as the friend offer type.
- [\[BigCommerce\] Customizing an advocate or affiliate’s referral code](https://help.referralcandy.com/en/articles/11985292-bigcommerce-customizing-an-advocate-or-affiliate-s-referral-code.md): You can customize an advocate or affiliate’s referral code if your campaign uses Coupon as the friend offer type.
- [\[Shopify\] Find who a ReferralCandy discount code belongs to](https://help.referralcandy.com/en/articles/13512670-shopify-find-who-a-referralcandy-discount-code-belongs-to.md): Use this guide to quickly identify which advocate a ReferralCandy discount code belongs to in Shopify, and where to look depending on whether the code starts with FRIEND- or THANKS-.
- [\[Shopify\] Marking a purchase as referred + Approving Referrals](https://help.referralcandy.com/en/articles/6657380-shopify-marking-a-purchase-as-referred-approving-referrals.md): Manually mark purchases as referred, approve referrals early, and read the statuses on the Purchases & Referrals page.
- [\[Other Platforms\] Marking a purchase as referred](https://help.referralcandy.com/en/articles/12052606-other-platforms-marking-a-purchase-as-referred.md): Manually link a referred purchase to an advocate
- [\[Shopify\] Deleting a purchase and disqualifying a referral](https://help.referralcandy.com/en/articles/6657347-shopify-deleting-a-purchase-and-disqualifying-a-referral.md): Delete or void referrals for canceled, returned, or ineligible referred purchases
- [\[Other Platforms\] Deleting a purchase and disqualifying a referral](https://help.referralcandy.com/en/articles/12052689-other-platforms-deleting-a-purchase-and-disqualifying-a-referral.md): Delete or void referrals for canceled, returned, or ineligible referred purchases
- [When will referral rewards be sent to an advocate?](https://help.referralcandy.com/en/articles/2457782-when-will-referral-rewards-be-sent-to-an-advocate.md): See conditions and reasons for delay that can affect advocate reward

## Troubleshooting & Support

- [\[Other Platforms\] Troubleshooting email integration](https://help.referralcandy.com/en/articles/2457882-other-platforms-troubleshooting-email-integration.md)
- [Troubleshooting referral detection](https://help.referralcandy.com/en/articles/6643782-troubleshooting-referral-detection.md): Troubleshoot referred purchases that aren't detected, blocked rewards, employee orders, and crediting a purchase to the right advocate.
- [Testing the referral process](https://help.referralcandy.com/en/articles/6643777-testing-the-referral-process.md)
- [Contact us](https://help.referralcandy.com/en/articles/2457892-contact-us.md): Need help? Get in touch with our customer success team

## Advocates & Affiliates' Questions

- [Advocates & affiliates: Viewing earned referral rewards](https://help.referralcandy.com/en/articles/2457860-advocates-affiliates-viewing-earned-referral-rewards.md): Where advocates and affiliates see their earned rewards — open the portal's rewards dashboard to check codes, expiry dates, and payout status.
- [Advocates & affiliates: Why haven't I received my referral reward yet?](https://help.referralcandy.com/en/articles/2457880-advocates-affiliates-why-haven-t-i-received-my-referral-reward-yet.md): Common reasons your referral reward hasn't arrived yet — review period, cash payout methods \(PayPal, Tremendous, store-paid-direct\), and PayPal account/payout issues.
- [Advocates & affiliates: How to unsubscribe from receiving campaign emails](https://help.referralcandy.com/en/articles/11145132-advocates-affiliates-how-to-unsubscribe-from-receiving-campaign-emails.md)
- [Advocates & affiliates: How to sign in to the portal](https://help.referralcandy.com/en/articles/2457863-advocates-affiliates-how-to-sign-in-to-the-portal.md): Sign in to the advocate or affiliate portal with an emailed sign-in link — no password needed — and what to do if it doesn't arrive.
- [Advocates & affiliates: How to customize your unique referral link](https://help.referralcandy.com/en/articles/6647197-advocates-affiliates-how-to-customize-your-unique-referral-link.md): Advocates and affiliates can edit the username part of their referral link from the portal dashboard's Customize option.
- [Advocates & affiliates: How do I refer friends using ReferralCandy?](https://help.referralcandy.com/en/articles/6694698-advocates-affiliates-how-do-i-refer-friends-using-referralcandy.md)