Please note that your ReferralCandy account will be charged as normal regardless if it's Active or Inactive. To find out if temporarily suspending your account is a viable option, please contact us.

To set your account to Active:

  1. Complete any tasks you need to do before you activate your referral program

  2. Head over to your dashboard

  3. Click on the green "Activate referral program" button on the left-hand side

To set your account to Inactive:

Please write to us to pause your account.

What happens in each state:

  1. Active:

    • Referrals are tracked and rewarded

  2. Inactive:

    • Customers can’t refer friends to your store

    • Your store stops getting new advocates

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