Unfortunately, you aren't able to disqualify a referral or delete a purchase after the review period is over through the ReferralCandy dashboard.

Our engineers will still be able to do so through our backend system but we will not be able to recall any rewards that have already been issued.

So, if you'd like to do so, please contact us at support@referralcandy.com with the following information:

  1. The reason why the referred purchase needs to be removed:

  2. Email address of the referred friend who made the referred purchase:

  3. Date / Time of the referred purchase:

  4. Email address of the advocate to whom the referred purchase was credited:

  5. Amount of the referred purchase:

Did this answer your question?