Help Center

When will referral rewards be sent to an advocate?

Last Updated: Apr 25, 2017

Referral rewards are delivered once the following conditions are met:

  1. The advocate makes enough rewardable referred purchases to be eligible for a reward.

  2. Depending on the type of referral reward, there may also be an additional delay:

    1. For coupon referral rewards

      • Coupon rewards will be sent out immediately once the condition above has been met.

      • A reward email will be sent to advocates to inform them of the reward. Advocates can then access the (single-use or multiple-use) coupon code from their Rewards Page. 

    2. For cash referral rewards

      • Cash rewards will only be paid out after ReferralCandy has successfully billed you for the cost of the cash rewards due to your advocates.

      • The following sequence of events will result in the cash reward being paid out: 

        1. The advocate has let ReferralCandy know his/her PayPal email address. 

        2. After the advocate has entered their PayPal email address*, ReferralCandy will bill you for the cost of the cash rewards due to the advocates. Billing will happen once a month, together with the monthly usage charges.

        3. Once you are successfully charged for the cost of the cash rewards, those cash rewards due to the advocates (either via PayPal or a donation made on their behalf) will be paid out. 

Note: If the advocate does not enter his/her PayPal email address, you will not be charged for the cost of the cash reward due to that advocate.

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