Help Center

How do I activate or stop my campaign?

Last Updated: Apr 25, 2017

Do note that your ReferralCandy account will be charged no matter if it's Active or Inactive. Please contact us if you want to temporarily suspend your account instead. 

To turn your account to Active: 

  1. Go to "Referral Program Overview
  2. Complete any tasks you need to do before you can activate your referral program. 
  3. Otherwise, just click on the "Activate Referral Program" button. 

To turn your account to Inactive: 

Please write to us to pause your account. 

What happens in each state: 

  1. Active:
    • Referrals are tracked and rewarded. 
  2. Inactive: 
    • Customers can’t refer friends to your store. 
    • Your store stops getting new advocates. 

Still have questions? Contact us.

Have other questions? Contact us.
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