Help Center

Disabling Pending Reward Emails

Last Updated: Apr 03, 2017

By default, ReferralCandy sends Pending Reward Emails to Advocates once a successful referral has been detected but one of the following conditions have still not been met:

  1. The referred purchase review period is more than 1 day and has not passed 

  2. The required number of referred purchases to earn a reward has not yet been achieved

If you wish to disable the Pending Reward Emails, please follow the steps below.

If you are on the updated dashboard (how can I tell?):

  1. Go to "Edit Referral Program > Settings".

  2. Click on the "Reward Notification Settings" tab. 

  3. In the dropdown menu under "Reward Email (Pending)", select the desired option. 

If you are on the previous dashboard (how can I tell?):

  1. Go to the Emails & Pages section of your dashboard

  2. Click the 'Reward Email' tab and select the 'Pending' tab

  3. In the tab, go to the bullet point with 'Pending reward emails are:', click the [edit] link and select the desired option from the drop down menu

  4. The change will be updated automatically

Still have questions? Contact us.

Have other questions? Contact us.

support@referralcandy.com
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