Help Center

How does the free trial work?

Last Updated: Aug 18, 2017

We released a new pricing plan on 4 Aug 2017. If you signed up after 4 Aug 2017, you are on our new Premium Plan. If you signed up before 4 Aug 2017, you are on one of our old plans. 

If you are on our new Premium Plan 

ReferralCandy is totally free for 30 days. At the end of the 30 days, charges for the next month will be billed (regardless of campaign state).

This date is highlighted to you when you enter your credit cards details in the billing step. e.g.


If you cancel your account before that date you won't be charged any base fees, commission, or add-on fees. Otherwise, base fees of the coming month is billed on that date and in subsequent months. Commissions and add-on fees are billed one month after that date and in subsequent months.

Alternatively, you can also find this date by going to the Billing page to find out the last day of your invoice cycle.

Here's a more detailed example

If you've completed the sign up for a ReferralCandy account on 2nd Jan 11am (i.e. after you've entered your credit card details), the month-long risk-free trial will last from 2nd Jan 11am to 2nd Feb 11am.

If you:

  1. Cancel your account during the free trial (anytime from 2nd Jan 11am to 2nd Feb 11am)
    1. You will not be charged any base fees or commission as you have cancelled your account during the risk-free trial.
  2. Continue with your account after the free trial
    1. On 2nd Feb 11am, you will be charged the base fee of your second month (usage from 2nd Feb 11am to 2nd Mar 11am). On 2nd Mar 11am, you will be charged the commission and add-on fees of your second month (usage from 2nd Feb 11am to 2nd Mar 11am), and base fee of your third month (usage from 2nd Mar 11am to 2nd Apr 11am). Monthly charges will be billed subsequently every 2nd of the month (based on this example only).
 

If you are on one of our old plans

ReferralCandy invoices you on the 30th day retroactively if you still have an account with us (regardless of campaign state).

This date is highlighted to you when you enter your credit cards details in the billing step. e.g.



If you cancel your account before that date you won't be charged any commission, usage fees, or add-on fees. Otherwise, monthly charges are billed on that date and in subsequent months. 

Alternatively, you can also find this date by going to the Billing page to find out the last day of your invoice cycle.

Here's a more detailed example

If you've completed the sign up for a ReferralCandy account on 2nd Jan 11am (i.e. after you've entered your credit card details), the month-long risk-free trial will last from 2nd Jan 11am to 2nd Feb 11am.

If you:

  1. Cancel your account during the risk-free trial (anytime from 2nd Jan 11am to 2nd Feb 11am)
    1. You will not be charged any commission or usage fees as you have cancelled your account during the risk-free trial.
  2. Continue with your account after the risk-free trial
    1. You will be charged for the first month of usage (usage from 2nd Jan 11am to 2nd Feb 11am) on 2nd Feb 11am. Monthly charges will be billed subsequently every 2nd of the month (based on this example only)

Still have questions? Contact us.

Have other questions? Contact us.

support@referralcandy.com
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